Microsoft small business knowledge base

Article ID: 319769 - Last Review: October 24, 2013 - Revision: 1.3

This article was previously published under Q319769
This article has been archived. It is offered "as is" and will no longer be updated.


You cannot track the messages in the Exchange System Manager message tracking center. You receive the following error message in Exchange System Manager.
Check to see that the Microsoft Exchange Management Service is started on the Exchange 2000 server
Additionally, if you try to access the Directory Access tab on a server in Exchange System Manager, you receive the following error message:
Information about directory services could not be entirely obtained. Check to see that the Microsoft Exchange Management Service is started on the Exchange 2000 server


To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378  ( ) XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Exchange System Manager

Collapse this tableExpand this table
File nameVersion


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

  • Microsoft Exchange 2000 Server Standard Edition
kbnosurvey kbarchive kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB319769
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