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Article ID: 320081 - Last Review: December 3, 2007 - Revision: 7.6

This article was previously published under Q320081

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INTRODUCTION

This article describes why you may not be able to delete a file or a folder on an NTFS file system volume and how to address the different causes to resolve this issue.

MORE INFORMATION

Note Internally, NTFS treats folders as a special type of file. Therefore, the word "file" in this article indicates either a file or folder.

Cause 1: The file uses an ACL

You may not be able to delete a file if the file uses an Access Control List (ACL). To resolve this issue, change the permissions on the file. You may have to take ownership of the files to be able to change the permissions.

Administrators have the implicit ability to take ownership of any file even if they have not been explicitly granted any permission to the file. File owners have the implicit ability to modify file permissions even if they are not explicitly granted any permissions to the file. Therefore, you may have to take ownership of a file, give yourself permissions to delete the file, and then delete the file.

You cannot use certain security tools to display or to modify permissions because the file has a non-canonical ACL

To work around this issue, use another tool (for example, a later build of Cacls.exe).

The Access Control Entries (ACEs) in an ACL have a certain preferred sequence depending on their type. For example, ACEs that deny access typically come before ACEs that grant access. However, nothing prevents a program from writing an ACL that has ACEs in any arbitrary sequence. In some earlier versions of Windows, issues occurred when Microsoft Windows tried to read these "non-canonical" ACLs. Sometimes, you cannot modify these ACLs correctly by using the Microsoft Windows Explorer graphical security editor. This issue has been corrected in later versions of Windows. If you are experiencing this issue, use the most recent version of Cacls.exe. Even if you cannot display or edit an ACL in place, you can write a new ACL that lets you to gain access to the file.

Cause 2: The file is being used

You may not be able to delete a file if the file is being used. To resolve this issue, determine the process that has the open handle, and then close that process.

Depending on how the file is opened (for example, it is open for exclusive access instead of shared access), you may not be able to delete a file that is in use. You can use a variety of tools to help you determine the processes that have open handles to files whenever you want. For more information about tools to help the processes that have open handles to files, click the following article numbers to view the articles in the Microsoft Knowledge Base:
242131  (http://support.microsoft.com/kb/242131/ ) How to display a list of processes that have files open
172710  (http://support.microsoft.com/kb/172710/ ) How to use the OH tool on the Windows NT 4.0 Resource Kit
The symptoms of this issue may vary. You may be able to use the Delete command to delete a file, but the file is not actually deleted until the process that has the file open releases the file. Additionally, you may not be able to access the Security dialog box for a file that is pending deletion. To resolve this issue, determine the process that has the open handle, and then close that process.

Cause 3: File system corruption is preventing access to the file

You may not be able to delete the file if the file system is corrupted. To resolve this issue, run the Chkdsk utility on the disk volume to correct any errors.

Bad sectors on the disk, other faulty hardware, or software bugs can corrupt the file system and put files in a problematic state. Typical operations may fail in a variety of ways. When the file system detects corruption, it logs an event to the event log and you typically receive a message that prompts you to run Chkdsk. Depending on the nature of the corruption, Chkdsk may or may not be able to recover file data; however, Chkdsk returns the file system to an internally consistent state. For additional information about using the Chkdsk utility, click the following article numbers to view the articles in the Microsoft Knowledge Base:
176646  (http://support.microsoft.com/kb/176646/ ) Error message: The file or directory is corrupt...
187941  (http://support.microsoft.com/kb/187941/ ) An explanation of CHKDSK and the New /C and /I switches

Cause 4: Files exist in paths that are deeper than MAX_PATH characters

You may not be able to open, edit, or delete a file if there are issues with the file path.

Resolution 1: Use an auto-generated 8.3 name to access the file

To resolve this issue, you may want to use the auto-generated 8.3 name to access the file. This resolution may be the easiest resolution if the path is deep because the folder names are too long. If the 8.3 path is also too long or if 8.3 names have been disabled on the volume, go to Resolution 2. For additional information about disabling 8.3 file names on NTFS volumes, click the following article number to view the article in the Microsoft Knowledge Base:
121007  (http://support.microsoft.com/kb/121007/ ) How to disable the 8.3 name creation on NTFS partitions

Resolution 2: Rename or move a deep folder

Rename the folder so that the target files that are deeper than the MAX_PATH no longer exist. If you do this, start at the root folder (or any other convenient place), and then rename folders so that they have shorter names. If this step does not resolve this issue (for example, if a file is more than 128 folders deep), go to Resolution 4.

Resolution 3: Map a drive to a folder in the structure of the path

Map a drive to a folder inside the structure of the path of the target file or folder. This method shortens the virtual path.

For example, suppose you have a path that is structured as follows:
\\ServerName\SubfolderName1\SubfolderName2\SubfolderName3\SubfolderName4\...
In this path, the total character count is over 255 characters. To short the length of this path, to 73 characters, map a drive to SubfolderName4.

Resolution 4: Use a network share that is as deep as the folder

If Resolution 1, 2, and 3 are not convenient or do not resolve the issue, create a network share that is as deep in the folder tree as you can, and then rename the folders by accessing the share.

Resolution 5: Use a tool that can traverse deep paths

Many Windows programs expect the maximum path length to be shorter than 255 characters. Therefore, these programs only allocate enough internal storage to handle these typical paths. NTFS does not have this limit and it can hold much longer paths.

You may experience this issue if you create a share at some point in your folder structure that is already fairly deep, and then create a deep structure below that points by using the share. Some tools that operate locally on the folder tree may not be able to traverse the whole tree starting from the root. You may have to use these tools in a special way so that they can traverse the share. (The CreateFile API documentation describes a method to traverse the whole tree in this situation.)

Typically, you can manage files by using the software that creates them. If you have a program that can create files that are deeper than MAX_PATH, you can typically use that same program to delete or manage the files. You can typically delete files that are created on a share by using the same share.

Cause 5: The file name includes a reserved name in the Win32 name space

If the file name includes a reserved name (for example, "lpt1") in the Win32 name space, you may not be able to delete the file. To resolve this issue, use a non-Win32 program to rename the file. You can use a POSIX tool or any other tool that uses the appropriate internal syntax to use the file.

Additionally, you may be able to use some built-in commands to bypass the typical Win32 reserved name checks if you use a particular syntax to specify the path of the file. For example, if you use the Del command in Windows XP, you can delete a file named "lpt1" if you specify the full path of the file by using the following special syntax:
del \\?\c:\path_to_file\lpt1
For more information about deleting files with reserved names under Windows NT and Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
120716  (http://support.microsoft.com/kb/120716/ ) How to remove files with reserved names in Windows
For more information about deleting files with reserved names under Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315226  (http://support.microsoft.com/kb/315226/ ) How to remove files with reserved names in Windows XP
If you open a handle to a file by using the typical Win32 CreateFile mechanism, certain file names are reserved for old-style DOS devices. For backward compatibility, these file names are not permitted and they cannot be created by using typical Win32 file calls. However, this issue is not a limitation of NTFS.

You may be able to use a Win32 program to bypass the typical name checks that are performed when a file is created (or deleted) by using the same technique that you use to traverse folders that are deeper than MAX_PATH. Additionally, some POSIX tools are not subject to these name checks.

Cause 6: The file name includes an invalid name in the Win32 name space

You may not be able to delete a file if the file name includes an invalid name (for example, the file name has a trailing space or a trailing period or the file name is made up of a space only). To resolve this issue, use a tool that uses the appropriate internal syntax to delete the file. You can use the "\\?\" syntax with some tools to operate on these files, for example:
del "\\?\c:\path_to_file_that contains a trailing space.txt "
The cause of this issue is similar to Cause 4. However, if you use typical Win32 syntax to open a file that has trailing spaces or trailing periods in its name, the trailing spaces or periods are stripped before the actual file is opened. Therefore, if you have two files in the same folder named "AFile.txt" and "AFile.txt " (note the space after the file name), if you try to open the second file by using standard Win32 calls, you open the first file instead. Similarly, if you have a file whose name is just " " (a space character) and you try to open it by using standard Win32 calls, you open the file's parent folder instead. In this situation, if you try to change security settings on these files, you either may not be able to do this or you may unexpectedly change the settings on different files. If this behavior occurs, you may think that you have permission to a file that actually has a restrictive ACL.

Combinations of causes

Sometimes, you may experience combinations of these causes, which can make the procedure to delete a file more complex. For example, if you log on as the computer's administrator, you may experience a combination of Cause 1 (you do not have permissions to delete a file) and Cause 5 (the file name contains a trailing character that causes file access to be redirected to a different or nonexistent file) and you may not be able to delete the file. If you try to resolve Cause 1 by taking ownership of the file and adding permissions, you still may not be able to delete the file because the ACL editor in the user interface cannot access the appropriate file because of Cause 6.

In this situation, you can use the Subinacl utility with the /onlyfile switch (this utility is included in the Resource Kit) to change ownership and permissions on a file that is otherwise inaccessible, for example:
subinacl /onlyfile "\\?\c:\path_to_problem_file" /setowner=domain\administrator /grant=domain\administrator=F
Note This command is a single command line it has been wrapped for readability.

This sample command line modifies the C:\path_to_problem_file file that contains a trailing space so that the domain\administrator account is the owner of the file and this account has full control over the file. You can now delete this file by using the Del command with the same "\\?\" syntax.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
319368  (http://support.microsoft.com/kb/319368/ ) You receive an "Access Denied" error message when you delete folders from a mounted drive

APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows Advanced Server, Limited Edition
  • Microsoft Windows Datacenter Server Limited Edition
Keywords: 
kbfilesystems kbinfo KB320081
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