When you try to save or close a Microsoft Word document,
you may receive the following error message:
Program C:\Program Files\Microsoft Office\Office10\Winword.exe
abnormal program termination
This problem may occur if one of the following conditions
- The Normal.dot template is corrupted.
- One of the following add-in programs is
- Word In Works Suite
- Eastern European Font
- The Norton AntiVirus Office plug-in (OfficeAV.dll) is
To resolve this problem, use one of the following methods.
Method 1 is the most generic resolution for this problem. Method 2 may resolve
the issue if one of the add-in programs that is mentioned in the "Cause"
section is installed on your computer. Use the method that is appropriate for
Method 1: Rename the Normal templateNote
When you Rename Normal.dot, a global template, it will reset some options to their
default settings. These options include custom styles, custom toolbars, macros,
and AutoText entries. Therefore, we strongly recommend that you
do not delete your Normal.dot file.
Certain configurations can create
more than one Normal.dot file. These configurations include multiple versions
of Word on the same computer and several workstation installations on the same
computer. In these situations, make sure that you rename the correct copy of
Do not use this procedure until you have read and completed the
steps in the following article in the Microsoft Knowledge Base:
How to install and use the Support.dot template in Word 2002
Method 2: Remove the Word in Works Suite add-in
To remove the add-in, follow these steps.Note
Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Insert Works Suite Disc 1 into the CD drive or the DVD drive.
Hold down the SHIFT key to prevent the program from automatically starting.
- Click Start, and then click Control Panel.
- Double-click Add or Remove
- In the left pane, click Change or Remove
- In the list of currently installed programs, click
Word in Works Suite Add-in, and then click Change/Remove.
- Follow the instructions on the screen to remove the Add-in.
Repeat steps 2-6 to remove any other user-installed add-ins.
Contact the add-in manufacturer for more information.
Method 3: Norton AntiVirus 2003, Norton SystemWorks 2003, Norton AntiVirus 2002, or Norton SystemWorks 2002 is installed
Visit the following Symantec Web site to obtain either an updated version of the product or to receive help with the reconfiguration of the product.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.