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Article ID: 320552 - Last Review: March 29, 2007 - Revision: 2.5

This article was previously published under Q320552


When you are using the InterActual DVD playback program that is included with some DVD video titles, you may experience one or more of the following symptoms:
  • When you work with the commands on the Options menu, you may not be able to view the extra features (such as the photo gallery) on your DVD.
  • After you click a menu, the menu selection light may not be restored.
  • After you change the play rate, CPU utilization may increase.
  • Menu hotspots may become out of alignment.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to Obtain the Latest Windows XP Service Pack
The following file is available for download from the Microsoft Download Center:
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Download the Q320552 package now (
Release Date: May 28, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  ( ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name  Platform
   29-Apr-2002  23:08  6.4.2600.44  356,864  Qdvd.dll   Intel


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.


The following DVD titles from Warner Brothers Home Video are affected by this problem:
  • Harry Potter and the Sorcerer's Stone
  • Into the Arms of Strangers
  • The Wizard of Oz
  • Osmosis Jones
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
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