If you use the Large size (120 DPI)
setting in the DPI setting
box in conjunction with Sysprep.exe, the End User License Agreement (EULA) screen does not appear correctly during Setup. In some cases, the user may not be able to accept or to decline the EULA. Note that this issue occurs only during the Out-of-Box Experience (OOBE).
To view the size setting that is described earlier in this section, click Start
, click Control Panel
, click Display
, click the Settings
tab, click Advanced
, and then click the General
The EULA screen does not dynamically check the selected resolution to properly adjust the size of the text box in which the EULA appears.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
How to Obtain the Latest Windows XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix should have the following file attributes or later:
Date Time Size File name
13-Jun-2002 18:39 6,613 Neweula.htm
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
for other considerations.