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Article ID: 326770 - Last Review: February 27, 2014 - Revision: 4.6

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This article was previously published under Q326770
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SYMPTOMS

When you type your password during remote access PPP negotiation, you may be prompted to type your password again. This symptom may occur if the following conditions exist:
  • Your password is expired.
  • The retry setting is 1.
Although your password is expired, you are not prompted to change your password.

CAUSE

This problem occurs because the retry setting is being used before the error setting.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time      Version        Size    File name
   ---------------------------------------------------------
   23-Jul-2002  16:21:36  5.0.2195.5970  35,600  Raschap.dll
				

Important This hotfix is a client-side fix. Because of this, you must apply this hotfix to the virtual private network (VPN) client computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861  (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

APPLIES TO
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Service Pack 3
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kbdirservices kbbug kbenv kbfix kbui kbwin2000presp4fix KB326770
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