When Client Services for NetWare (CSNW) opens Microsoft Office files, delays may occur. The problem typically occurs when you are opening files on NetWare-based servers.
This problem occurs because CSNW continually resolves printer names, server
names, and object properties. This causes poor performance. The problem
becomes more pronounced as more clients perform the queries.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
How to Obtain the Latest Windows XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
16-Aug-2002 19:37 5.1.2600.56 156,544 Nwrdr.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
You can modify two values in the following registry key:
Tune the NdsObjectCacheSize
value to the number of resources that you are connecting:
Data: number of objects to cache
Set the NdsObjectCacheTimeout
value for how frequently the
resources can change. Start with a value of 10:
Data: number of seconds that an entry is valid
for other considerations.