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Article ID: 327086 - Last Review: January 11, 2015 - Revision: 1.0

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This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

Under the following conditions, data that is written to a removable media storage device may be deleted from the device:
  1. Your Windows XP-based computer hibernates while a removable media storage device is inserted. Removable media storage devices may include Compact Flash, Memory Stick, SmartMedia, or Secure Digital memory devices.
  2. You remove the media, and then add data to it.
  3. You reinsert the media into the computer, and then resume from hibernation.
The data that was written to the device while the computer was hibernating may be missing when you insert the media into another computer or device (such as a digital camera).

Cause

This problem may occur when Windows caches the original data on the device while the computer is hibernating. Windows restores this original data back to the device when the computer resumes from hibernation.

Resolution

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size    File name
   -----------------------------------------------------
   01-Aug-2002  23:36  5.1.2600.51  44,416  Classpnp.sys
				

Workaround

To work around this problem, use either of the following methods:
  • Resume the computer from hibernation before you reinsert the media.
  • After you resume from hibernation, use the Hotplug tool on the right side of the taskbar to stop the removable-media device, eject the media, and then reinsert the media.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

More information

For additional information about this problem with Microsoft Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base:
327081  (http://support.microsoft.com/kb/327081/EN-US/ ) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows 2000
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbenv kbfix kboswin2000fix kbwinxpsp1fix KB327086
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