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Article ID: 327699 - Last Review: August 29, 2007 - Revision: 2.1

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This article was previously published under Q327699
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry

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SYMPTOMS

Programs that require many NT User handles may stop working when they reach approximately 10,000 handles. For example, this might occur when a program tries to use many NetDDE links.

CAUSE

There is a hard-coded limit of 10,000 NT User handles. This is designed to prevent "bad" (incorrectly behaving) programs from allocating too many NT User handles.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
      Date      Time   Version      Size       File name
   ------------------------------------------------------
   13-Aug-2002  12:04  5.1.2600.54  1,671,040  Win32k.sys
				

Required Registry Values

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To use this hotfix, you must create or modify the following registry values to specify the number of NT User handles that you want to allow. The maximum number is 18,000.
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Windows\USERProcessHandleQuota

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Windows\USERPostMessageLimit (REG_DWORD)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe KB327699
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