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Article ID: 327889 - Last Review: August 29, 2007 - Revision: 3.2

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If the "Logon Failure Auditing" local policy is in use on a Windows XP-based computer that is a member of a domain, the following entry may be recorded in the Security event log if you log on to the local computer instead of to the domain:
Event Type: Failure Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 537 Date: 7/23/2002
Time: 9:17:42 AM
Computer: computer name
Logon Failure:
Reason: An error occurred during logon
User Name: user name
Domain: domain
Logon Type: 11
Logon Process: User32
Authentication Package: Negotiate
Workstation Name: computer name
Status code: 0xC00000BB
Substatus code: 0x0


This problem occurs because Winlogon.exe incorrectly tries a cached logon process for the user who is logging on to the local computer.


Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name    Platform  SP
   09-Sep-2002  18:44  5.1.2600.100     968,192  Msgina.dll   x86       none
   24-Sep-2002  03:47  5.1.2600.1123    968,704  Msgina.dll   x86       1
   09-Sep-2002  18:44  5.1.2600.100   1,264,128  Msgina.dll   IA64      none
   08-Sep-2002  22:06  5.1.2600.100     968,192  Wmsgina.dll  IA64      none
   24-Sep-2002  03:47  5.1.2600.1123  1,265,152  Msgina.dll   IA64      1
   22-Sep-2002  04:29  5.1.2600.1123    968,704  Wmsgina.dll  IA64      1


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional
kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbbug kbfix KB327889
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