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Article ID: 328570 - Last Review: February 1, 2007 - Revision: 10.6

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This article was previously published under Q328570

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SYMPTOMS

After you upgrade the domain to Active Directory, existing Windows 2000-based computers and Windows XP-based computers may not be updated to the DNS-style domain name. As a result, the servers may not receive a Kerberos ticket. If you investigate the computer account attributes for the affected computers by using LDIFDE, the dNSHostName property and the servicePrincipalName property are left blank. If you turn on auditing for logon failures, a security event ID 675 message ("Pre-authentication failed") is intermittently logged for the affected computers. Users may receive the following error message:
The system cannot log you on now because the domain domainname is not available.
If many domain members experience this problem, you may notice that your CPU usage approaches 90% to 100% when computers change their password. The computers then send Kerberos AS requests that fail with a "Pre-authentication failed" error. This problem drives up the CPU load on the domain controllers, especially the primary domain controller emulator, because by default, the domain controllers forward these requests to the primary domain controller.

RESOLUTION

Windows XP

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version          Size     File name    Platform 
   --------------------------------------------------------------------
   28-May-2003  21:46  5.1.2600.1227  1,046,016  Netlogon.dll   IA64 
   28-May-2003  21:39  5.1.2600.1227    387,584  Wnetlogon.dll  IA64 
   28-May-2003  21:46  5.1.2600.1227    387,584  Netlogon.dll   x86

Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/ ) How to obtain the latest Windows 2000 service pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   30-Sep-2002  16:46  5.0.2195.6069     124,176  Adsldp.dll       
   30-Sep-2002  16:46  5.0.2195.5781     131,344  Adsldpc.dll      
   30-Sep-2002  16:46  5.0.2195.5781      62,736  Adsmsext.dll     

   30-Sep-2002  16:46  5.0.2195.6052     358,160  Advapi32.dll     
   30-Sep-2002  16:46  5.0.2195.6058      49,424  Browser.dll      
   30-Sep-2002  16:46  5.0.2195.6012     135,952  Dnsapi.dll       
   30-Sep-2002  16:46  5.0.2195.6012      96,016  Dnsrslvr.dll     
   30-Sep-2002  16:46  5.0.2195.5722      45,328  Eventlog.dll     
   30-Sep-2002  16:46  5.0.2195.6059     146,704  Kdcsvc.dll       
   05-Sep-2002  23:18  5.0.2195.6048     200,976  Kerberos.dll     
   21-Aug-2002  14:27  5.0.2195.6023      71,248  Ksecdd.sys
   26-Sep-2002  00:01  5.0.2195.6072     507,664  Lsasrv.dll       
   26-Sep-2002  00:01  5.0.2195.6072      33,552  Lsass.exe        
   27-Aug-2002  20:53  5.0.2195.6034     108,816  Msv1_0.dll       
   30-Sep-2002  16:46  5.0.2195.5979     307,472  Netapi32.dll     
   30-Sep-2002  16:46  5.0.2195.6075     360,720  Netlogon.dll     
   30-Sep-2002  16:46  5.0.2195.6048     918,800  Ntdsa.dll        
   30-Sep-2002  16:46  5.0.2195.6025     389,392  Samsrv.dll       
   30-Sep-2002  16:46  5.0.2195.5951     129,296  Scecli.dll       
   30-Sep-2002  16:46  5.0.2195.5951     302,864  Scesrv.dll       
   30-Sep-2002  16:46  5.0.2195.5859      48,912  W32time.dll      
   04-Jun-2002  19:32  5.0.2195.5859      57,104  W32tm.exe        
   30-Sep-2002  16:46  5.0.2195.6052     126,224  Wldap32.dll      
   26-Sep-2002  00:01  5.0.2195.6072     507,664  Lsasrv.dll       
   

				

Note Sometimes, if you install this hotfix after you perform the in-place upgrade, the problem is not resolved. You may have to perform a manual computer account password reset for the account. For domain controllers, use the netdom resetpwd command. For domain members, use the nltest /sc_change_pwd command. The automatic computer account password change that occurs every 30 days (the default interval) may also resolve this problem.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/ ) The Datacenter Program and Windows 2000 Datacenter Server product

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Service Pack 3
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbdirservices kbbug kbfix kbwin2000presp4fix KB328570
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