If a user presses the Windows Logo+D key combination, or
right-clicks the taskbar and then clicks Show the Desktop
programs are minimized as expected, but the user may then receive an error
message that states that a policy restriction is in place. The desktop is then
visible. However, if the user then presses Windows Logo+D again, or
right-clicks the taskbar and then clicks Show open windows
the user receives the same error message and none of the windows are restored.
These symptoms may occur if you have the "NoDesktop" policy in effect
(this policy has a "friendly" name of "Hide and disable all items on the
When the desktop is shown, it receives a command to redraw
the icons. Because the icons are disabled, the user receives the error message.
The same steps occur (basically in reverse order) when the windows are
restored. This does not work because of the policy restriction.
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform SP
12-Sep-2002 20:54 6.0.2600.100 8,222,720 Shell32.dll x86 none
12-Sep-2002 01:50 6.0.2800.1120 8,238,592 Shell32.dll x86 1
12-Sep-2002 20:55 6.0.2600.100 14,314,496 Shell32.dll IA-64 none
12-Sep-2002 00:20 6.0.2600.100 8,222,720 Wshell32.dll IA-64 none
12-Sep-2002 01:50 6.0.2800.1120 14,362,112 Shell32.dll IA-64 1
11-Sep-2002 20:20 6.0.2800.1120 8,238,592 Wshell32.dll IA-64 1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.