For a Windows Vista version of this article, see 933442
For a Windows XP version of this article, see 943104
When you remove a USB hub from your computer, you may
receive the following error message:
This device cannot
start (Code 10)
This symptom occurs if the USB hub has multiple USB
devices connected to it when you disconnect the hub from your
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows 2000 service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time
item in Control Panel.
Date Time Version Size File name
11-OCT-2002 09:33 5.0.2195.6087 32,848 Uhcd.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For more information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the following article number to view the article in the Microsoft Knowledge Base:
The Datacenter program and Windows 2000 Datacenter Server product