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Article ID: 329375 - Last Review: January 17, 2015 - Revision: 5.2

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BUG #: 362441 (SHILOH_BUGS)


Concurrent SQL Mail activity can result in exception access violations.

The following stack traces may appear in the SQL Server error log:
* Short Stack Dump
* 77F821E1 Module(ntdll+000021E1) (NtSetInformationThread+00000005)
* 77E11CCA Module(USER32+00001CCA) (UserRegisterWowHandlers+00000220)
* 77E183F1 Module(USER32+000083F1) (CharPrevA+00000010)
* 7E816608 Module(UNKNOWN+00000000)
* 36353038 Module(UNKNOWN+00000000)
* 34393430 Module(UNKNOWN+00000000)
* Short Stack Dump
* 05A962B8 Module(MSMAPI32+000262B8) (MAPIOpenFormMgr+00000ED6)
* 05C32658 Module(UNKNOWN+00000000)
* Short Stack Dump
* 05A7FF71 Module(MSMAPI32+0002FF71) (FBadEntryList+000000B3)
* 15FF0824 Module(UNKNOWN+00000000)
* 3053414C Module(UNKNOWN+00000000)
* 0014BD26 Module(UNKNOWN+00000000)
* 35393730 Module(UNKNOWN+00000000)


To resolve this problem, obtain the latest service pack for Microsoft SQL Server 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
290211  ( ) INF: How To Obtain the Latest SQL Server 2000 Service Pack
NOTE: The following hotfix was created before the release of Microsoft SQL Server 2000 Service Pack 3.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date       Time        Version         Size            File name

  09/07/2002   17:47:02   2000.80.687.0   172,600 bytes   Sqlmap70.dll
NOTE: Because of file dependencies, the most recent hotfix or feature that contains the files may also contain additional files.

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  ( ) Description of the Microsoft Windows Registry
This fix works with a registry entry, MAPI_NO_MAIL_flag. If you turn on MAPI_NO_MAIL_flag, you might avoid the access violations. To add and to turn on the MAPI_NO_MAIL_flag registry entry, use Regedt32.exe and locate this registry key:

For a computer with an instance of SQL Server:
HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft SQL Server\<Instance Name>\MSSQLServer
For a computer with a default instance:
Under the MSSQLServer key, add a DWORD value, and then name it MAPI_NO_MAIL_flag. Set its value data to 1.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft SQL Server 2000 Service Pack 3.

  • Microsoft SQL Server 2000 Standard Edition
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbsqlserv2000presp3fix kbsqlserv2000sp3fix KB329375
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