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Article ID: 329441 - Last Review: June 19, 2014 - Revision: 11.0

Symptoms

After you install Service Pack 1 (SP1) for Microsoft Windows XP, you may experience the following symptoms:
  • You cannot create a remote access or dial-up networking connection. All items on the "Network Connection" page of the New Connection Wizard are unavailable (dimmed). You may also receive the following error message:
    Cannot load Remote Access Connection Manager.
    Error 711
  • The Network Connections folder is empty.
  • The Internet Connection Sharing and Internet Connection Firewall (ICF) services do not start because of a dependency failure.
  • The following events are logged in the system log of the Event Viewer:

    Date: <date> Source: Service Control Manager Time: <time> Category: None Type: Error Event ID: 7023 User: N/A Computer: <computername> Description: The Remote Access Connection Manager service terminated with the following error: Access is denied. For more information, see Help and Support Center at http://support.microsoft.com

    Date: <date> Source: Rasman Time: <time> Category: None Type: Error Event ID: 20035 User: N/A Computer: <computername> Description: Remote Access Connection Manager failed to start because it could not create buffers. Restart the computer. Access is denied. For more information, see Help and Support Center at http://support.microsoft.com

  • When you try to start the Remote Access Connection Manager service, you may receive the following error message:
    Could not start the Remote Access Connection Manager service on Local Computer.

    Error 5: Access is denied
    Note You receive this error message even if you are logged on with an account that has administrative credentials.
  • When you try to connect to AOL Broadband (DSL or cable), you may receive the following error message:
    Connection failed. Your Windows network is not properly configured.
  • When you try to start the Remote Access Connection Manager service, you may receive the following error message:
    Could not start the Remote Access Connection Manager service on local computer. Error 1068.
  • When you try to enable Internet Connection Sharing on a Windows XP Home-based computer, you may receive the following error message:
    Could not start the Remote Access Auto Connection Manager service on local computer. Error 1068. The dependency service or group failed to start.

Cause

This problem may occur if one of the following conditions is true:
  • You install Windows XP SP1, and then use the System Restore feature to restore Windows to a state before the installation of the service pack.
  • You install Windows XP SP1 when Windows XP Home is installed, and then you upgrade to Windows XP Professional.
The System registry hive is not correctly restored to the Windows registry after you restore Windows.

Resolution

To resolve this problem, reinstall Windows XP SP1. If the problem is not resolved, make sure the Telephony, Remote Access Connection Manager, and Remote Access Auto Connection Manager services are running.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
330163  (http://support.microsoft.com/kb/330163/ ) "Error 711: Cannot load Remote Access Service Connection Manager" error message when you create network connection
To prevent this problem from occurring, install the Q329441 critical update. To do this, visit the following Windows Update Web site:
http://update.microsoft.com (http://update.microsoft.com)
Administrators can download this update from the Windows Update Catalog to deploy to multiple computers. If you want to obtain this update to install later on one or more than one computer, search for Q329441 by using the Advanced Search Options feature in the Windows Update Catalog.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version       Size     File name
   -----------------------------------------------------
   17-Oct-2002  16:34  5.1.2600.101  218,624  Srrstr.dll

Windows XP SP1

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   15-Oct-2002  15:32  5.1.2600.1132  226,816  Srrstr.dll
For more information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:
323166  (http://support.microsoft.com/kb/323166/ ) How to download updates that include drivers and hotfixes from the Windows Update Catalog

Workaround

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
To have us work around this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.


Fix this problem
Microsoft Fix it 50621

Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself



If you cannot reinstall SP1, verify that the Objectname string value is set to LocalSystem in the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan
After you do this, delete the following registry subkeys. These subkeys on a Windows XP-based computer that does not have SP1 installed can cause the symptoms that this article describes:
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\26
To delete these keys, follow these steps.

Note This procedure includes steps to back up the registry keys before you modify them.
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate and then click the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan
  4. On the File menu, click Export.
  5. In the File Name box, type exported rasman key, and then click Save.
  6. In the RasMan key, locate and then click the ObjectName string value.

    If this value is not set to LocalSystem, follow these steps:
    1. On the Edit menu, click Modify.
    2. In the Value data box, type LocalSystem, and then click OK.
  7. Locate and then double-click the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25
  8. On the Edit menu, click Delete.
  9. Click Yes to confirm that you want to delete the selected registry key.
  10. Repeat steps 7 to 9 to delete the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\26
  11. Quit registry editor, and then restart your computer.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
atdownload kbqfe kberrmsg kbprb kbmsifixme kbfixme KB329441
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