Dial-up connections may be missing if Microsoft Cluster Services is installed.
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to Obtain the Latest Windows 2000 Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
11-Oct-2002 13:27 5.0.2195.5874 55,568 Clusapi.dll
27-Aug-2002 20:07 5.0.2195.6034 678,672 Clussvc.exe
11-Oct-2002 13:27 5.0.2195.6073 99,600 Netman.dll
11-Oct-2002 13:27 5.0.2195.6034 474,896 Netshell.dll
09-Oct-2002 14:17 18.104.22.168 4,096 Spmsg.dll
11-Oct-2002 13:27 7,212 Clusapi.dbg
10-Jun-2002 14:27 107,520 Clusapi.pdb
11-Oct-2002 13:27 13,996 Netman.dbg
26-Sep-2002 15:32 263,168 Netman.pdb
11-Oct-2002 13:27 32,320 Netshell.dbg
27-Aug-2002 20:01 451,584 Netshell.pdb
27-Aug-2002 20:07 25,436 Clussvc.dbg
27-Aug-2002 20:07 607,232 Clussvc.pdb
09-Oct-2002 14:21 22.214.171.124 18,432 Spcustom.dll
To work around this problem, temporarily set the Cluster service to start manually. Then, start the service after you start your computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below
to view the article in the Microsoft Knowledge Base:
The Datacenter Program and Windows 2000 Datacenter Server Product