Microsoft small business knowledge base

Article ID: 329634 - Last Review: February 27, 2014 - Revision: 3.5

Hotfix Download Available
View and request hotfix downloads
This article was previously published under Q329634
This article has been archived. It is offered "as is" and will no longer be updated.

On This Page


Dial-up connections may be missing if Microsoft Cluster Services is installed.


Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  ( ) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   11-Oct-2002  13:27  5.0.2195.5874   55,568  Clusapi.dll      
   27-Aug-2002  20:07  5.0.2195.6034  678,672  Clussvc.exe      
   11-Oct-2002  13:27  5.0.2195.6073   99,600  Netman.dll       
   11-Oct-2002  13:27  5.0.2195.6034  474,896  Netshell.dll     
   09-Oct-2002  14:17          4,096  Spmsg.dll        
   11-Oct-2002  13:27                   7,212  Clusapi.dbg
   10-Jun-2002  14:27                 107,520  Clusapi.pdb
   11-Oct-2002  13:27                  13,996  Netman.dbg
   26-Sep-2002  15:32                 263,168  Netman.pdb
   11-Oct-2002  13:27                  32,320  Netshell.dbg
   27-Aug-2002  20:01                 451,584  Netshell.pdb
   27-Aug-2002  20:07                  25,436  Clussvc.dbg
   27-Aug-2002  20:07                 607,232  Clussvc.pdb
   09-Oct-2002  14:21         18,432  Spcustom.dll     


To work around this problem, temporarily set the Cluster service to start manually. Then, start the service after you start your computer.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.


For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  ( ) The Datacenter Program and Windows 2000 Datacenter Server Product

  • Microsoft Windows 2000 Advanced Server SP1
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwin2ksp4fix kbdirservices kbbug kbfix kbqfe kbwin2000presp4fix KB329634
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support