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Article ID: 330132 - Last Review: July 3, 2012 - Revision: 4.0

This article was previously published under Q330132

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SYMPTOMS

When you start the computer, Notepad starts and one or more text documents that contain the following lines appears on the Windows desktop:
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

CAUSE

This behavior may occur if the following conditions are true:
  • A Desktop.ini file exists in one or more of the following folders, where drive is the drive on which Windows is installed:
    • drive:\Documents and Settings\All Users\Start Menu\Programs\Startup
    • drive:\Documents and Settings\All Users\Start Menu\Programs
    • drive:\Documents and Settings\All Users\Start Menu
    -and-
  • The Desktop.ini file contains the following lines:
    [.ShellClassInfo]
    LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787

RESOLUTION

To resolve this behavior, use one of the following methods:

To have us perform Method 1 for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.


Fix this problem
Microsoft Fix it 50641


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

Method 1: Delete the Desktop.ini File

  1. Start Windows Explorer.
  2. On the Tools menu, click Folder Options, and then click the View tab.
  3. In the Advanced settings box, click to clear the Hide extensions for known file types check box and the Hide protected operating system files check box (if they are not already cleared), and then click OK.
  4. Delete any occurrences of the Desktop.ini file that contains the lines described earlier in the "Symptoms" section of this article. To do so:
    1. Locate each of the following folders, right-click the Desktop.ini file (if the file exists in that folder), and then click Open:
      • drive:\Documents and Settings\All Users\Start Menu\Programs\Startup
      • drive:\Documents and Settings\All Users\Start Menu\Programs
      • drive:\Documents and Settings\All Users\Start Menu
      where drive is the drive on which Windows is installed.
    2. Verify that the file contains the following lines:
      [.ShellClassInfo]
      LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21787
      If the file contains these lines, right-click the file, click Delete, and then click Yes when you are prompted to confirm the deletion.
  5. Restart your computer and verify that the issue is resolved.

Method 2: Use the System Configuration Utility (Msconfig.exe) to Disable the Startup Item

  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.
  3. Click the Startup tab.
  4. Click to clear the check box beside any desktop entries in the Startup Item column that are listed as Common Startup in the Location column, and are also located in any of the following locations (as indicated in the Command column):
    • drive:\Documents and Settings\All Users\Start Menu\Programs\Startup
    • drive:\Documents and Settings\All Users\Start Menu\Programs
    • drive:\Documents and Settings\All Users\Start Menu
  5. Click OK to quit the System Configuration Utility.
  6. Restart your computer and verify that the issue is resolved.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) .

MORE INFORMATION

For more information about how to troubleshoot by using the System Configuration Utility in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
310560  (http://support.microsoft.com/kb/310560/ ) How to troubleshoot configuration errors by using the System Configuration utility in Windows XP

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbprb kbfixme kbmsifixme KB330132
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