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Article ID: 331708 - Last Review: February 27, 2014 - Revision: 2.7

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SYMPTOMS

If the RestrictAnonymous registry value is set to 1 and the Guest account is enabled on a Microsoft Windows 2000-based file server, Windows Explorer on the Windows XP-based client computer cannot show the contents of a share on the Windows 2000-based file server, even if you have permission on the share. When this problem occurs, you receive the following error message:
Windows cannot find '\\server\share\'. Check the spelling and try again, or try searching for the item by clicking the Start button and then clicking Search.

CAUSE

This problem is caused by an unnecessary call to WNetGetResourceInformation.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size        File name    Platform
   --------------------------------------------------------------------
   19-Nov-2002  01:53  6.0.2800.1143   8,239,104  Shell32.dll  x86
   19-Nov-2002  01:53  6.0.2800.1143  14,363,648  Shell32.dll  IA64
   18-Nov-2002  23:31  6.0.2800.1143   8,239,104  Wshell32.dll IA64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition SP1
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbwinxpsp2fix kbbug kbfix kbqfe kbwinxppresp2fix KB331708
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