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Article ID: 810978 - Last Review: May 10, 2007 - Revision: 4.5

SUMMARY

When you save an image in Microsoft Internet Explorer, the image is saved by default as a bitmap (.bmp). You do not have the option to save the image by using an extension other than .bmp. You experience this behavior even when the image uses a different format (such as .gif or .jpeg).

For example, when you right-click an image on a Web page, and then click Save Picture As, the file name that appears in the File name box is Untitled, and the file type that appears in the Save as type box is Bitmap (*.bmp).

CAUSE

This behavior may occur if a damaged program file (for example, an ActiveX or Java object) is downloaded to the SystemRoot\Downloaded Program Files folder on your hard disk.

RESOLUTION

To troubleshoot and resolve this behavior, empty the contents of the Temporary Internet Files folder, and then delete the files in the Downloaded Program Files folder that are listed as either Unknown or Damaged. To do so:
  1. Start Internet Explorer (if it is not already started).
  2. Empty the contents of the Temporary Internet Files folder. To do so:
    1. On the Tools menu, click Internet Options.
    2. Click the General tab.
    3. Under Temporary Internet files, click Delete Files.
    4. When you are prompted to delete all temporary Internet files, click OK.
  3. In the Downloaded Program Files folder on your hard disk, remove the files that are listed as either Unknown or Damaged. To do so:
    1. On the Tools menu, click Internet Options.
    2. Click the General tab.
    3. Under Temporary Internet files, click Settings.
    4. Click View Objects.

      The list of program files that are downloaded to the SystemRoot\Downloaded Program Files folder on your hard disk appears in the Downloaded Program Files window.
    5. In the Status column, note the files that are listed as either Unknown or Damaged. Remove these files. To do so, right-click the file, and then click Remove.
    6. When you are prompted to confirm the removal, click Yes.
    7. Close the Downloaded Program Files window, and then click OK two times.
  4. Save an image in Internet Explorer to test and determine if the issue is resolved.

    If the issue continues to occur after you remove all downloaded program files that are listed as Unknown or Damaged, try removing the other downloaded program files that are on the list.

    Note: The next time that you need one of the files that you removed from the Downloaded Program Files folder, you will receive a prompt to download the file to your hard disk in Internet Explorer.
If you follow these steps, and the issue still occurs, move the Temporary Internet Files folder to a new location. To move the folder, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General tab, click Settings under Temporary Internet files.
  4. Click Move Folder.
  5. In the Browse for Folder dialog box, select a new location for the folder, and then click OK.
  6. Click OK to close the Settings dialog box.
  7. When you receive the following warning message, click Yes:
    Windows will now log you off to finish moving Temporary Internet Files.
    Do you want to continue?
    (All other changes have been saved.)
    Windows automatically logs you off of the computer.
  8. Log back on to the computer.

MORE INFORMATION

For more information about how to troubleshoot a similar issue, click the following article numbers to view the articles in the Microsoft Knowledge Base:
260650  (http://support.microsoft.com/kb/260650/ ) Internet Explorer does not save graphics files in the proper format
250747   (http://support.microsoft.com/kb/250747/ ) Right-clicking, selecting 'Save Picture As' does not save image with correct extension

APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Datacenter Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows NT Server 4.0 Standard Edition
    • Microsoft Windows NT Server 4.0, Terminal Server Edition
    • Microsoft Windows NT Workstation 4.0 Developer Edition
    • Microsoft Windows Millennium Edition
    • Microsoft Windows 98 Second Edition
    • Microsoft Windows 98 Standard Edition
  • Microsoft Internet Explorer 5.5
Keywords: 
KB810978
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