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Article ID: 811772 - Last Review: February 27, 2014 - Revision: 1.10

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SYMPTOMS

When you run monitoring tools such as Tivoli and Netfinity Director on your Windows 2000 Server installation, you may experience a memory leak in the Winmgmt.exe program. When this occurs, the memory usage of the Winmgmt.exe process increases by approximately 30 megabytes (MB) per day. When the monitoring tools are turned off, the memory is returned to the system.

CAUSE

This issue may occur if these monitoring tools use Winmgmt.exe to make calls to the File Replication Service Performance monitoring module. When the related module is loaded, it creates a handle to initiate remote procedure call (RPC) calls. This handle is not released when the process is detached.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910  (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
     Date         Time   Version            Size    File name
   --------------------------------------------------------------
   20-Dec-2002  17:08  5.0.2195.6160      21,264  Ntfrsprf.dll     

				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173  (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

APPLIES TO
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Service Pack 3
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kboswin2000fix kbwin2ksp4fix kbprb kbwin2000presp4fix kbfix kbbug KB811772
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