When you try to compress old files on a Windows XP-based computer, the Disk Cleanup tool
may stop responding, and you may receive the following message:
To have us fix this problem for you, go to the “Fix it for me
” section. If you would rather fix this problem yourself, go to the “Let me fix it myself
To fix this problem automatically, click the
Fix this problem
link. Then click
dialog box, and follow the steps in this wizard.
- This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or a CD so that you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
This problem occurs when there is an incorrect entry in the registry that is used by the Disk Cleanup utility to locate compressed files. To work around this problem, follow these steps:
- Click Start, and then click
- Type regedit in the
Start Search box, and then press ENTER.
- Locate and then click the following registry key:
- On the File menu, click
Export, click Desktop, type
VolumeCaches in the File name box, and
then click Save.
Note This step creates a backup of the VolumeCaches registry key. If
you experience any problems after you complete the steps that are listed in
this procedure, you can use this backup to restore the VolumeCaches key to its
original state. To restore the key, double-click the
VolumeCaches.reg file on your desktop, and then click
- Expand the following registry key:
- Delete the Compress old files registry
- Exit Registry Editor.
Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support
For more information about the Disk Cleanup tool, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the Disk Cleanup tool in Windows XP