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Article ID: 812269 - Last Review: February 27, 2014 - Revision: 2.7

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SYMPTOMS

If you are running Windows XP Service Pack 1 (SP1), when you click a drop-down combo box in Internet Explorer 6, the size of the drop-down combo box may increase to the full size of the window. Additionally, when you type the first letter of an item in a drop-down combo box to search through the list of items, the list may not scroll to the first list item that begins with that letter.

Note This problem may occur at all different resolution settings, and it may occur with various drop-down combo boxes in Internet Explorer.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/EN-US/ ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date       Time  Version        Size   File name
   --------------------------------------------------
   06-Jan-03  2:03  6.0.2800.1155  900    Comctl32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • the operating system: Microsoft Windows XP Home Edition SP1
    • the operating system: Microsoft Windows XP Professional SP1
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbfix kbbug kbwinxppresp2fix KB812269
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