You may experience poor sound quality in Microsoft Windows
Messenger when you use this component over a virtual private network (VPN)
This problem may occur if your VPN connection is configured
to use a dial-up modem connection to the Internet.
In this situation,
when you use Windows Messenger to make a call to another Windows Messenger
client or to the Public Switched Telephone Network (PSTN), Windows Messenger
does not use the most bandwidth-efficient audio codec. Windows Messenger uses
SIREN when it connects to another Windows Messenger client, or it uses G.711
when it connects to the PSTN. Therefore, the sound quality over the VPN
connection in this scenario is poor.
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone
in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
07-Jan-2003 19:49 5.1.2600.1155 845,312 Dxmrtp.dll i386
07-Jan-2003 19:50 5.1.2600.1155 1,048,064 Dxmrtp.dll ia64
03-Jan-2003 17:39 5.1.2600.1155 845,312 Wdxmrtp.dll ia64
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Windows XP Service Pack 2.
For additional information
about VPN connections in Windows XP, click the following article number to view
the article in the Microsoft Knowledge Base:
HOW TO: Configure a Connection to a Virtual
Private Network (VPN) in Windows XP