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Article ID: 814811 - Last Review: October 7, 2005 - Revision: 3.4

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Novice: Requires knowledge of the user interface on single-user computers.
This article applies only to a Microsoft Access database (.mdb).

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SYMPTOMS

When you try to open an Access 2.0 database file (.mdb) in Microsoft Access 2000 or Access 2002, you may receive an error message that is similar to the following:
Disk or network error.

CAUSE

This problem may occur if the Access 2.0 file name or a folder name in the file path contains double-byte character set (DBCS) characters.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Jet 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
239114  (http://support.microsoft.com/kb/239114/ ) How to obtain the latest service pack for the Microsoft Jet 4.0 database engine

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The Global version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Hotfix for Windows 2000 Service Pack 3 (SP3), where LOCALIZATION TAG represents a country specific tag:

   Date         Time      Version     Size       File name
   -------------------------------------------------------------------------
   06-Feb-2003  02:13:52  5.3.10.0    1,924,720  Q813696_W2K_SP4_X86_LOCALIZATION TAG.exe

   Hotfix for Windows XP Service Pack 1(SP1):

   Date         Time      Version     Size       File name
   -------------------------------------------------------------------------
   11-Feb-2003  02:39:58  5.3.10.0    1,917,288  Q813696_WXP_SP2_x86_LOCALIZATION TAG.exe
				
After the hotfix is installed, the Global version of this fix should have the following file attributes or later:
   Date         Time      Version     Size       File name
   --------------------------------------------------------------
   05-Feb-2003  22:01:40  4.0.5919.0    512,031  Msexch40.dll
   17-Dec-2002  00:42:24  4.0.6701.0    319,519  Msexcl40.dll
   05-Feb-2003  22:01:40  4.0.7308.0  1,503,262  Msjet40.dll
   17-Dec-2002  00:42:28  4.0.6524.0    348,195  Msjetoledb40.dll
   05-Feb-2003  22:01:40  4.0.6813.0    241,695  Msjtes40.dll
   17-Dec-2002  00:42:30  4.0.6610.0    348,191  Mspbde40.dll
   05-Feb-2003  22:01:40  4.0.7308.0    421,919  Msrd2x40.dll
   17-Dec-2002  00:42:32  4.0.6610.0    552,991  Msrepl40.dll
   17-Dec-2002  00:42:34  4.0.6610.0    344,095  Msxbde40.dll
				

WORKAROUND

To work around this problem, remove the double-byte characters from the file name. If the path contains double-byte characters, either rename relevant folders to remove the DBCS characters, or move the Access 2.0 file to a folder that contains only single-byte characters. For example, you can move the file to the root of drive C (C:\).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was corrected in Jet 4.0 Service Pack 7.

APPLIES TO
  • Microsoft Access 2002 Standard Edition
  • Microsoft Access 2000 Standard Edition
Keywords: 
kbautohotfix kbhotfixserver kbtshoot kbdbcs kbopenfile kberrmsg kbqfe kbfix kbbug KB814811
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