When your Microsoft Windows XP-based computer resumes from
hibernation (S4), or attempts to Wake-on-LAN from standby (S3) you may
experience one or more of the following symptoms:
- The screen is not displayed correctly, and garbled
characters may appear.
- The screen appears blank.
- The computer stops responding.
The symptoms may vary, depending on what video adaptor is
installed in your computer.
This problem may occur in one of the following scenarios:
- You have Windows XP Service Pack 1 (SP1)
- You have the hotfix that is described in the following
Microsoft Knowledge Base article installed:
The computer cannot enter standby or hibernate if a Direct3D-based screen saver is running
- Your computer that is running Windows XP Service Pack 2
(SP2) has Wake-on-LAN enabled, and the computer resumes from S3 (standby) power
state because of a network ping request, such as the request generated by a
Remote Desktop (RDP) connection.
supported hotfix is available from Microsoft. However, this hotfix is intended
to correct only the problem that is described in this article. Apply this
hotfix only to systems that are experiencing this specific problem. This hotfix
might receive additional testing. Therefore, if you are not severely affected
by this problem, we recommend that you wait for the next software update that
contains this hotfix.
If the hotfix is available for download, there
is a "Hotfix download available" section at the top of this Knowledge Base
article. If this section does not appear, contact Microsoft Customer Service
and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required,
you might have to create a separate service request. The usual support costs
will apply to additional support questions and issues that do not qualify for
this specific hotfix. For a complete list of Microsoft Customer Service and
Support telephone numbers or to create a separate service request, visit the
following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time
tab in the Date and Time tool in Control Panel.
Windows XP 64-bit versions
Collapse this tableExpand this table
|File name||File version||File
Windows XP 32-bit versions
Date Time Version Size File name Platform
114-Jan-2005 16:47 5.1.2600.1619 574,464 User32.dll x86
14-Jan-2005 05:28 5.1.2600.1619 1,845,888 Win32k.sys x86
14-Jan-2005 05:50 5.1.2600.2597 1,836,032 Win32k.sys x86
To work around the hibernation (S4) problem, temporarily
turn off the Hibernation feature. To do this, follow these steps:
- Click Start, and then click
- Double-click Power Options.
- Click the Hibernation tab.
- Click to clear the Enable Hibernation
check box, and then click OK.
Note There is no workaround for the Wake on LAN issue from S3 except
for the fix described in this article.
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.