After you complete Windows XP Setup, the
Out-of-Box-Experience (OOBE) starts and takes you through registration and
network setup. If you change the name of your computer and continue to the next
step, Checking your internet connection
, you may experience
one or more of the following symptoms:
- Your computer may stop responding, and you are forced to
restart your computer.
- OOBE abruptly quits, and you receive the following error
Windows has finished installing new devices. The
software that supports your device requires that you restart your computer. You
must restart your computer before the new settings will take effect.
Do you want to restart your computer now?
After you restart your computer, OOBE starts, continues from
where it left off, Checking your internet connection
, and then
This problem occurs because of the way OOBE handles
completing multiple processing threads. When you change the name of your
computer a new process is created to handle this request. When one of the
multiple processing threads finishes its task, its finished status may be
reported incorrectly to OOBE and may be interpreted as an error.
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
version of this fix has the file attributes (or later) that are listed in the
following table. The dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information, it is converted to
local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
26-Mar-2003 00:31 5.1.2600.1190 536,576 Msobmain.dll
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Windows XP Service Pack 2.