You cannot run reports in Internet Security and Acceleration
(ISA) Server 2000, and the following event ID message is logged in the event
Event Type: Error
Event Source: Microsoft ISA
report generator Event
Event ID: 21026
Description: The action to create the
scheduled report, "Weekly Report", with the specified credentials, failed. The
error code in the Data area of the event properties indicates the cause.
Data: 0000: 0d 00 00 00
To get the Win32 error for the status
code 13 (0x0d) in the Data field of the event, type the following line at a
command prompt:net helpmsg 13
command returns the following output: Note
This problem occurs only if ISA Server and the ISA Server SMTP
Message Screener (Fltrsnk1.dll) are installed and running on the same computer.
To verify that the message screener is installed, follow the steps in the "More
Information" section of this article.
This problem occurs because the message screener is running
in the Inetinfo process and is causing a handle leak in the LSAOpenPolicy
handle table. The LSAOpenPolicy
handle table is hosted by the Lsass.exe process.
approximately 8 to 14 days, the maximum number of available handles is reached.
After this occurs, the Report Generator (Repgen.exe) process fails when it
. The Report Generator process fails because it uses the same
parameter as the message screener to call LSAOpenPolicy
. Any other processes or components that use the same parameter as
the message screener to call LSAOpenPolicy
To work around this issue, shut down and then restart the
Inetinfo process. The handles that are held by the Inetinfo process are now
available to the handle table in Lsass.exe.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note
If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note
The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone
in the Date and Time tool in Control Panel.
Date Time Version Size File name
23-Mar-2003 18:32 3.0.1200.258 60,688 Fltrsnk1.dll
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
By default, the message screener is not installed during ISA
Server Setup. To check to see if the message screener was installed during
setup, follow these steps:
- Click Start, point to
Settings, and then click Control Panel.
- Double-click Add or Remove Programs.
- Click Microsoft Internet Security and Acceleration
Server, and then click Change.
- Click Custom Installation, and then click
If the Message
Screener check box is selected, it is installed.
To check to see if the message screener is running in the
Inetinfo process, run the following command from a command
prompt:tlist -m fltrsnk1.dll
output lists the active processes. If the Inetinfo process is listed, the
message screener is running in the Inetinfo process.
The Tlist.exe is
part of the Microsoft Debugging Tools. To install these tools, visit the
following Microsoft Web site: