When you start your computer, the Welcome to
logon screen does not appear. You may also receive an error
message that is similar to one of the following:
You may experience this issue after you turn on the Fast User
Switching feature in Windows XP.
This issue may occur if Symantec pcAnywhere is installed on
the computer and the pcAnywhere Graphical Identification and Authorization
(GINA) filter, Awgina.dll, prevents you from logging on to the
When pcAnywhere is installed, it replaces the default
Windows GINA file, Msgina.dll, with the Awgina.dll file. Some versions of the
Awgina.dll file may cause this behavior.
To resolve this issue, use one or both of the following
methods, as appropriate to your situation:
Method 1: Turn Off the PcAnywhere GINA filter
Restart the computer in Safe mode and turn off the pcAnywhere
GINA filter. To do so:
- Restart the computer in Safe mode. To do so:
- Restart the computer.
- When you see the "Please select the operating system to
start" message, press F8.
- On the Windows Advanced Option Menu,
use the arrow keys to select Safe Mode, and then press
- If you use a dual-boot or multiple-boot computer,
select Microsoft Windows XP from the list, and then press
- Delete the GinaDLL registry entry. To do so:Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
- Click Start, and then click
- In the Open box, type
regedit, and then click OK.
- Locate, and then click the following registry key:
- In the right pane, right-click
GinaDLL, and then click Delete.
- Click Yes when you are prompted to
confirm the deletion.
- On the File menu, click
Exit to quit Registry Editor.
- Restart the computer.
Method 2: Remove pcAnywhere from the Computer
Remove pcAnywhere from the computer. For more information about
how to do so, see the program documentation or visit the following Symantec
Corporation Web site:
information about a related issue that occurs in Windows 2000, click the
following article number to view the article in the Microsoft Knowledge Base:
Installing pcAnywhere 9.0 on
Windows 2000 Generates Continuous Restarts
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