DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 817177 - Last Review: June 20, 2014 - Revision: 6.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Symptoms

When you use Internet Explorer 6 Service Pack 1 (SP1) to view a Web page that contains image files, you may experience the following behavior:
  • Some of the images do not appear on the Web page.
  • Internet Explorer may no longer display images until you restart the program.

Cause

Internet Explorer cannot recognize the end of the header area of an image file if the end of the header area is at the end of the buffer when the image is loading. Therefore, Internet Explorer cannot display the image because it cannot recognize when the image has been completely downloaded.
Note Internet Explorer always uses its internal buffer for loading data. The buffer size depends on the computer environment. Therefore, the buffer size dynamically changes. Users cannot fix the buffer size.

Resolution

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   31-Jul-2003  19:43  6.0.2800.1240  2,798,592  Mshtml.dll
Note Because of file dependencies, this hotfix requires Internet Explorer 6 Service Pack 1 (SP1).

For additional information about how to obtain the latest service pack for Internet Explorer 6.0, click the following article number to view the article in the Microsoft Knowledge Base:
328548  (http://support.microsoft.com/kb/328548/EN-US/ ) How to Obtain the Latest Service Pack for Internet Explorer 6


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New naming schema for Microsoft Windows hotfix packages

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbfix kbbug KB817177
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support