Microsoft small business knowledge base

Article ID: 817880 - Last Review: January 11, 2015 - Revision: 3.0

This article has been archived. It is offered "as is" and will no longer be updated.


In Netscape Navigator, when you click a hyperlink to add a Microsoft SharePoint Team Services folder to Microsoft Outlook, you expect to receive an Outlook message similar to the following:

A request has been received to add the following SharePoint Team Services folder to Outlook:
STS Folder (

Would you like to add it?

Instead, you may receive an error message similar to the following:
Netscape is unable to find the file or directory
named /pathname/stssync://sts.

Check the name and try again.


This issue may occur if you are using Netscape version 4.76 or earlier.


To work around this issue, install the most recent version of Netscape.


For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site: (
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

  • Microsoft Office Outlook 2003
kbnosurvey kbarchive kberrmsg kbnofix kbprb KB817880
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support