DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 819017 - Last Review: June 16, 2004 - Revision: 1.3

On This Page

SYMPTOMS

When you click Start and then click My Computer, or when you double-click My Computer on your Windows desktop, Windows may search (a flashlight may appear) for a long time (for example, 5 minutes) before files appear.

CAUSE

This problem may occur if you install or use any of the following:
  • Windows Image Acquisition (WIA)
  • HP ScanJet 4400C/4470C
  • HP ScanJet 5400/5470C
  • RCA DCM 215 DSL Modem
  • Cable Modem (model unknown)

RESOLUTION

To resolve this problem, use one or more of the following procedures, appropriate to the software or hardware that you have that are listed in the "Symptoms" section of this article.

Windows Image Acquisition

Stop the WIA service. To do so, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click Administrative Tools.
  3. Double-click Component Services.
  4. Click Services.
  5. In the Services (Local) list, right-click Windows Image Acquisition (WIA), and then click Stop.

HP ScanJet 3400C

Unplug the HP ScanJet 3400C from the Universal Serial Bus (USB) port, and then restart Microsoft Windows XP.

HP ScanJet 5400/5470C

Unplug the HP ScanJet from the USB port, and then restart Microsoft Windows XP.

RCA DCM 215 DSL Modem

Unplug all other USB devices when you use this modem.

Cable modem (model unknown)

Unplug all other USB devices when you use your USB cable modem.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbprb KB819017
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support