When you click Start
and then click
, or when you double-click My
on your Windows desktop, Windows may search (a flashlight may
appear) for a long time (for example, 5 minutes) before files
This problem may occur if you install or use any of the
- Windows Image Acquisition (WIA)
- HP ScanJet 4400C/4470C
- HP ScanJet 5400/5470C
- RCA DCM 215 DSL Modem
- Cable Modem (model unknown)
To resolve this problem, use one or more of the following
procedures, appropriate to the software or hardware that you have that are
listed in the "Symptoms" section of this article.
Windows Image Acquisition
Stop the WIA service. To do so, follow these steps:
- Click Start, and then click
- Double-click Administrative
- Double-click Component
- Click Services.
- In the Services (Local) list, right-click
Windows Image Acquisition (WIA), and then click
HP ScanJet 3400C
Unplug the HP ScanJet 3400C from the Universal Serial Bus (USB)
port, and then restart Microsoft Windows XP.
HP ScanJet 5400/5470C
Unplug the HP ScanJet from
the USB port, and then restart Microsoft Windows XP.
RCA DCM 215 DSL Modem
Unplug all other USB devices when you use this modem.
Cable modem (model unknown)
Unplug all other USB devices when you use your USB cable
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.