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Article ID: 822517 - Last Review: November 17, 2011 - Revision: 6.0

SYMPTOMS

When you open a Microsoft Office 2000 document in a Microsoft Office 2003 or in a Microsoft Office 2007 program, an image placeholder that contains a red X may appear.

CAUSE

This problem may occur when the document contains a damaged Joint Photographic Experts Group (JPEG or JPG) image. To help block potential security problems, when Office detects any file corruption, the image appears as a red X.

WORKAROUND

To work around this issue, insert an undamaged copy of the JPEG image. Another workaround is upgrading to Windows 7 and Office 2010 as this issue is not seen with this setup. In Windows XP and Office 2010, however, the image appears as a black box.

APPLIES TO
  • Microsoft Office Professional Edition 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Word 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2007 with Business Contact Manager
  • Microsoft Office OneNote 2007
  • Microsoft Office Excel 2007
Keywords: 
kbprb KB822517
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