Microsoft small business knowledge base

Article ID: 823301 - Last Review: September 23, 2011 - Revision: 4.0

Problem description

In Microsoft Outlook Express or in Microsoft Word, nothing happens when you click a hyperlink.

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

Fix this problem
Microsoft Fix it 50191

Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

Let me fix it myself

To fix this problem, follow these steps:
  1. Click Start, click Run, type the following command in the Run dialog box, and then click OK:
    regsvr32 urlmon.dll
  2. Repeat step 1 for each of the following commands:

    regsvr32 mshtml.dll
    regsvr32 shdocvw.dll
    regsvr32 browseui.dll
    regsvr32 msjava.dll

Did this fix the problem?

Check whether the problem is fixed by clicking a hyperlink in Outlook Express or in Word. If the hyperlink works, you are finished with this article. If the problem is not fixed, you can contact support ( .

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Windows 7 Beta
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
kbexpertiseinter kbsurveynew kbmsifixme kbfixme kbprb KB823301
Additional support options
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