After you upgrade your computer to Microsoft Windows XP, the computer may seem to play sounds, but you do not hear any audio playback.
For example, the Seek
button may progress across the window underneath a sound clip in Windows Media Player, and the visualization may appear as expected, but the speakers emit no sound.
This behavior may occur if all the following conditions are true:
- The computer manufacturer is Gateway, Inc.
- The computer has a Creative Audio PCI ES1371 or ES1373 sound card installed.
- The computer is equipped with Boston Acoustic digital speakers.
To resolve this problem, download and install the updated driver for your sound card that is available from Gateway. To do so, visit the following Gateway Web site:
Visit the Gateway support Web site to verify the exact model for the audio device (you must have your customer ID and the serial number for the computer that is having the problem). Contact the manufacturer if you want help to determine the correct driver to download for your Gateway computer. Gateway also has a utility that you can use to determine the make and the model of the sound card that is installed on your Gateway computer. To use the Gateway utility, visit the following Gateway Web site:
Contact the manufacturer if you want help to use this utility.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:
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For additional information about the Boston Acoustic speakers , click the following article number to view the article in the Microsoft Knowledge Base:
Boston BA735 Speakers Do Not Work After Windows XP Upgrade
For additional information, click the following article number s to view the article s in the Microsoft Knowledge Base:
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