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Article ID: 823357 - Last Review: February 27, 2014 - Revision: 3.2

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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/ ) Description of the Microsoft Windows registry

SYMPTOMS

If you try to connect to SQL Server 2000 Analysis Services and you have installed Analysis Services Service Pack 3 (SP3), the connection fails. You may receive one of the following error messages:
Error message 1
Cannot open connection to Analysis server '<Server Name>'.
Timeout occurred.
Error message 2
Unable to open connection.
The operation requested failed due to timeout
Error message 3
In the Application event log:
The memory conservation threashold was exceeded by more than 12.5 percent for an extended period.
If you are already connected to the Analysis Services server, the connection may be lost. Additionally, you receive the following error message:
unable to open cellset. The operation requested failed due to timeout error

CAUSE

This problem occurs because in Analysis Services SP3, the connections to Analysis Services services are blocked when the memory that the msmdsrv process uses exceeds 112.5 percent of the memory conservation threshold value (HighMemoryLimit).

You receive the additional error message if the cleaner thread is not able to release memory within a timeout period. The existing connection is lost to avoid a system hang.

WORKAROUND

To work around this problem, set the memory conservation threshold to a value that is greater than the memory that the msmdsrv process uses. To set the memory conservation threshold, modify the HighMemoryLimit registry key value. To do so, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Note Before you follow these steps, make a note of the memory that the msmdsrv process uses immediately after you start Analysis Services.
  1. Click Start, and then click Run.
  2. Type regedit, and then click OK.
  3. Locate the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OLAP Server\CurrentVersion
  4. In the right pane, double-click HighMemoryLimit.
  5. In the Edit DWORD Value dialog box, click Decimal.
  6. In the Value data box, type a value that is greater than the memory that the msmdsrv process uses, and then click OK.
  7. Quit Registry Editor.
Note If Analysis Services is enabled to use 3 gigabytes (GBs) (that is, the /3GB switch is enabled in the Boot.ini file), set the memory conservation threshold to a decimal value of 2778726400.

REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
301334  (http://support.microsoft.com/kb/301334/ ) Connection timeout occurs when connecting to a remote OLAP server using an ADO connection
304213  (http://support.microsoft.com/kb/304213/ ) Different kinds of Analysis Services timeouts
306039  (http://support.microsoft.com/kb/306039/ ) Long running OLAP queries do not return data when connected through HTTP
295443  (http://support.microsoft.com/kb/295443/ ) How to enable Analysis Server to use 3 GB of RAM

APPLIES TO
  • Microsoft SQL Server 2000 Analysis Services
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbmemory kberrmsg kbregistry kbprb KB823357
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