Microsoft small business knowledge base

Article ID: 823477 - Last Review: February 27, 2014 - Revision: 4.0

Hotfix Download Available
View and request hotfix downloads
This article has been archived. It is offered "as is" and will no longer be updated.

On This Page


When you print from a Microsoft Office XP program with an Image Color Matching (ICM) profile to a color printer, you notice no difference in the printed color output than when you print without ICM.

Note You may also experience this problem when you use newer HP printer drivers to display similar color output that was possible with older HP printer drivers.


This problem occurs because changes in the ICM profile are being ignored.


How to Obtain the Hotfix

This issue is fixed in the Office XP Post-Service Pack 2 Hotfix Package July 3, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
823327  ( ) Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 3, 2003


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

  • Microsoft Word 2002 Service Pack 2
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbofficexppresp3fix KB823477
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support