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Article ID: 823984 - Last Review: February 27, 2014 - Revision: 2.10

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SYMPTOMS

If you start a Windows Server 2003-based computer that has the Multilingual User Interface Pack (MUI) preinstalled, when the Mini-Setup Wizard starts, text that is displayed on the screen appears too large, and some of the objects on the screen are only partly visible.

CAUSE

This issue may occur if both of the following conditions are true:
  • The MUI for any of the following languages is installed:
    • Chinese (Simplified), CHS
    • Chinese (Traditional), CHT
    • Japanese, JPN
    • Korean, KOR
  • Sysprep.exe has been run in reseal mode to prepare it for its first use.
If both of the conditions are true, some of the fonts that the program must have to display text labels correctly during Mini-Setup are not loaded.

RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version       Size       File name      Platform
---------------------------------------------------------------------

06-Aug-2003  21:27  5.2.3790.75   1,012,224  Syssetup.dll   X86

06-Aug-2003  21:28  5.2.3790.75   1,835,008  Syssetup.dll   IA64
06-Aug-2003  21:27  5.2.3790.75   1,012,224  Wsyssetup.dll  IA64
Note Because of file dependencies, this update requires Windows Server 2003 with the MUI installed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Sysprep.exe, see the Ref.chm Help file. Ref.chm is located on the Windows Server 2003 CD-ROM in the Support\Tools\Deploy.cab folder.

For additional information about the Microsoft System Builder program, visit the following Microsoft Web site:
http://www.microsoft.com/oem (http://www.microsoft.com/oem)


For additional information about how to use the Sysprep.exe tool, click the following article number to view the article in the Microsoft Knowledge Base:
302577  (http://support.microsoft.com/kb/302577/ ) HOW TO: Use Sysprep.exe Tool to Automate Successful Deployment of Windows XP


For additional information about new features in Sysprep, including reseal mode, click the following article number to view the article in the Microsoft Knowledge Base:
282190  (http://support.microsoft.com/kb/282190/ ) Description of New Features in Sysprep for Windows XP

APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB823984
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