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Article ID: 827477 - Last Review: January 12, 2015 - Revision: 4.0

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When you try to use the logman command on a Microsoft Windows XP-based computer, you may experience one of the following symptoms:
  • The counter logs that the logman command creates do not have the schedule that is specified in the configuration file.
  • You receive an error message that is related to the scheduled start time and end time of the log collection.


This problem occurs because the short date in the Regional and Language Options Control Panel item is not configured in the Month/Day/Year (M/D/Y) format. By default, the English (United States) regional option setting uses the Month/Day/Year short date format. The regional options for other countries and languages may use a different short date format. For example, the English (Canada) regional option uses the Day/Month/Year short date format.


Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   10-Jan-2004  12:46  5.1.2600.1331   55,296  Logman.exe       
   12-Feb-2004  18:34  5.1.2600.1333  254,976  Pdh.dll


Before you run the logman command:
  1. Click Start, click Control Panel, and then double-click Regional and Language Options.
  2. Click the Regional Options tab, and then click English (United States) in the Standards and Formats list.
  3. Click Apply, and then click OK.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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