Microsoft small business knowledge base

Article ID: 827663 - Last Review: May 22, 2013 - Revision: 6.0

This article is intended for a beginning to intermediate computer user.
Note If you still have problems with this error message, you might want to ask someone for help or contact support. For information about how to contact support, visit the following Microsoft Web site: (

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Symptoms of the problem

When you run Windows XP, you may randomly receive an error message on a blue screen that references the 0x0000008E (KERNEL_MODE_EXCEPTION_NOT_HANDLED) error.

Methods to resolve the problem

Use Microsoft Update to obtain the latest service pack for Windows XP

Microsoft Update is a program that automatically installs important updates for you. This includes the latest service pack.

Automatic method

To automatically install Microsoft Update, please visit the following Microsoft Web site: (

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
945658  ( ) General troubleshooting for an error message that you may receive randomly in Windows XP: "Stop 0x0000008E"
322389  ( ) How to obtain the latest Windows XP service pack

If these Microsoft Knowledge Base articles do not help you resolve the problem, or if you experience symptoms that differ from those that this article describes, please search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site: (
Then, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field.

Applies to
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
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