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Article ID: 827805 - Last Review: December 5, 2007 - Revision: 4.7

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SYMPTOMS

When two computers that are not running in the same domain use Microsoft Distributed Transaction Coordinator (MSDTC) for communication and for distributed transactions, the mutual authentication may fail.

When you run a distributed transaction against a linked server in Microsoft SQL Server 2000 on a computer that is running Microsoft Windows Server 2003 Enterprise Edition, you may receive the following error message:
Server: Msg 7391, Level 16, State 1, Line 2
The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction. OLE/DB provider returned message: New transaction cannot enlist in the specified transaction coordinator.

CAUSE

The MSDTC proxy may not correctly authenticate MSDTC when the communicating computers are not in the same domain.

WORKAROUND

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


For information about how to edit the registry, view the "Change Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Microsoft recommends that you back up the registry before you edit it.

To work around this problem, turn off the RPC security on your Windows Server 2003 computers. RPC security is a new DTC feature in Windows Server 2003. When you disable RPC security, the DTC authentication security level for RPC calls goes back to a level that is available in Microsoft Windows 2000 Server. To do this, follow these steps to set the DWORD value for the TurnOffRpcSecurity registry value to 1:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSDTC
  3. On the Edit menu, click Add Value, and then add the following registry value:
    Collapse this tableExpand this table
    Value nameData typeValue
    TurnOffRpcSecurityREG_DWORD1
  4. Quit Registry Editor.
Note After you install Windows Server 2003 Service Pack 1, the registry entry TurnOffRpcSecurity is set to 0. You have to restore the value to 1 by using Registry Editor before you restart the computer.

STATUS

This behavior is by design.

MORE INFORMATION

Steps to reproduce the behavior

  1. Make sure that both computers are running Windows Server 2003.
  2. Install SQL Server 2000 with Service Pack 3 (SP3) on both the computers.
  3. Make sure that MSDTC is started on both the computers.
  4. On the first computer, start the SQL Query Analyzer (Isqlw.exe) utility, and then connect to the local SQL Server.
  5. Add the second computer as the linked server. To do so, run the following Transact-SQL statement in SQL Query Analyzer:
    EXEC sp_addlinkedserver  'remote_server',  N'SQL SERVER'
    GO
    Note Replace remote_server with the name of the second computer.
  6. Run the following Transact-SQL statement in SQL Query Analyzer:
    SET xact_abort ON 
    GO
    USE  pubs
    GO
    BEGIN DISTRIBUTED TRANSACTION
    SELECT  *  FROM remote_server.pubs.dbo.authors
    COMMIT TRAN
    GO
    
    You may receive the error message that is mentioned in the "Symptoms" section of this article.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
329332  (http://support.microsoft.com/kb/329332/ ) You receive error 7391 when you run a distributed transaction against a linked server
For more information about Microsoft COM+ 1.5, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn2.microsoft.com/en-us/library/ms687608.aspx (http://msdn2.microsoft.com/en-us/library/ms687608.aspx)

APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft SQL Server 2000 Enterprise Edition
  • Microsoft COM+ 1.5
Keywords: 
kbinfo kbtshoot kbtransaction kbsecurity kbrpc kbauthentication kbdtc kbdomain KB827805
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