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Article ID: 828031 - Last Review: May 7, 2007 - Revision: 3.2

SYMPTOMS

When you try to install Microsoft Internet Explorer 6 Service Pack 1 (SP1), you receive the following error message:
The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP. (Tell me why this testing is important.)

This software will not be installed. Contact your system administrator.
This problem persists even though you have followed the steps in the following Microsoft Knowledge Base article:
822798  (http://support.microsoft.com/kb/822798/ ) You cannot install some updates or programs

CAUSE

This problem may occur if you install the security patch that is described in the following article in the Microsoft Knowledge Base before you try to install Internet Explorer 6 SP1:
823559  (http://support.microsoft.com/kb/823559/ ) MS03-023: Buffer overrun in the HTML converter could allow code execution

WORKAROUND

To work around this problem, remove the KB823559 security patch, restart your computer, install Internet Explorer 6 Service Pack 1, and then reinstall the KB823559 security patch. To do this, follow these steps:
  1. Quit all Windows programs.
  2. Click Start, and then click Control Panel.
  3. Click Add or Remove Programs.
  4. Click Change or Remove Programs.
  5. In the Currently installed programs list, click Windows XP Hotfix - KB823559, and then click the Remove button.
  6. After the security patch is removed, restart your computer.
  7. Log on to Windows XP, and then install Internet Explorer 6 Service Pack 1 from the following Microsoft Download Center Web site:
    http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en)
  8. After Internet Explorer 6 SP1 is installed, reinstall the KB823559 security patch. To do this, use one of the following methods:
    • Method 1: Reinstall from the Windows Update Web Site (Recommended)

      To reinstall the KB823559 security patch from the Windows Update Web site, follow these steps:
      1. Click Start, point to All Programs, and then click Windows Update.
      2. Click Scan for updates.
      3. Click Add to add 823559: Security Update for Microsoft Windows to your Selected Updates list.
      4. Click Install Now.

        For more information if you have problems accessing the Windows Update Web site, click the following article number to view the article in the Microsoft Knowledge Base:
        193385  (http://support.microsoft.com/kb/193385/ ) Problems when viewing or downloading from Windows Update
    • Method 2: Reinstall from the Microsoft Download Center

      To reinstall the KB823559 security patch from the Microsoft Download Center, see the "Windows XP (all versions)" section of the following article in the Microsoft Knowledge Base:
      823559  (http://support.microsoft.com/kb/823559/ ) MS03-023: Buffer overrun in the HTML converter could allow code execution

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

APPLIES TO
  • Microsoft Internet Explorer 6.0 Service Pack 1
Keywords: 
kberrmsg kbtshoot kbprb KB828031
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