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Article ID: 829053 - Last Review: July 24, 2007 - Revision: 4.11

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SYMPTOMS

When you add OEM drivers or other third-party drivers to the Microsoft Windows Automated Deployment Services Version 1.0 (ADS) Deployment Agent Builder service repository, these vendor-supplied drivers may not be installed when the computer is booted into the Deployment Agent. This problem occurs even when you copy the vendor-supplied drivers to the correct location on the server that hosts the Deployment Agent Builder service, and you stop and restart the Deployment Agent Builder service.

Note This article only refers to hardware device drivers that are to be used under the Deployment Agent. For information about how to add drivers to your ADS images, see the Windows System Preparation Tool (Sysprep) documentation in the appropriate Microsoft Windows Resource Kit. For example, if you are deploying ADS images of Windows 2000, see the Microsoft Windows 2000 Server Resource Kit.

CAUSE

This problem occurs because the vendor-supplied setup information file (.inf file) is not parsed correctly. Generally, this problem occurs with small computer system interface (SCSI) hard disk controllers and with network adapters because a hard disk controller and a network adapter are required for the device to function in the Deployment Agent. An .inf file is used to install the driver for the SCSI hard disk controller, the network adapter, or other hardware device.

The Deployment Agent Builder service uses functionality that is similar to the functionality that is used by the Setupapi.dll file to install the hardware devices that are identified when the Deployment Agent image is being constructed. However, the Deployment Agent Builder service does not correctly read the vendor-supplied .inf file if the file is not parsed correctly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install this hotfix together with the hotfix that is described in Microsoft Knowledge Base article 830413 to resolve this problem.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version      Size       File name         Platform
----------------------------------------------------------------------
03-Nov-2003  18:45  5.2.3790.99  1,993,216  Setupapi.dll      IA-64
03-Nov-2003  18:44  5.2.3790.99  1,039,872  Wsetupapi.dll     x86
25-Oct-2003  00:13                     271  Branches.inf
03-Nov-2003  18:53                   9,981  Kb829053.cat
03-Nov-2003  18:47                     354  Updatebr.inf
03-Nov-2003  18:48                   5,984  Update_rtmqfe.inf

WORKAROUND

You do not have to use this workaround if the hotfix that is described in the "Resolution" section is installed together with the hotfix from Microsoft Knowledge Base Article 830413. To work around this problem so that the Deployment Agent Builder service can correctly parse the vendor-supplied .inf file, follow these steps:
  1. Use a text editor to open the vendor-supplied .inf file.

    Typically, this file is named Oemsetup.inf. The Oemsetup.inf file is located in the Deployment Agent Builder service repository on the computer that runs Network Boot Service. The location is:

    Drive:\Program Files\Microsoft ADS\Nbs\Repository\User\PreSystem (or PostSystem)
  2. Locate and then change the following text in the Oemsetup.inf file.

    Note This step uses an example from the vendor-supplied Oemsetup.inf file for an IBM ServeRAID-5i Controller. The vendor-supplied .inf file that you use may have different values, but the syntax is similar.
    1. Locate the following text:

      [Manufacturer]
      %IBM%=IBM,NTx86.5.2
    2. Change the line to the following by removing the comma between "IBM" and "NT":

      [Manufacturer]
      %IBM%=IBMNTx86.5.2
  3. Change the value in the "Model" section that is associated with the value in the "Manufacturer" section of the file so that the model value matches the value in the "Manufacturer" section. To find the associated "Model" section, search for text that is similar to the text on the right side of the equal sign in the "Manufacturer" section. In this example, search for IBMNTx86.5.2.
    1. In the "Model" section, locate the following text:

      [IBM.NTx86.5.2]
      
    2. Change the text to the following by removing the period between "IBM" and "NT":

      [IBMNTx86.5.2]
      
  4. Save the .inf file to the Deployment Agent Builder service repository.
  5. Restart the Deployment Agent Builder service, boot the device into the Deployment Agent, and then view the Deployment Agent Builder service log to see if a driver for the hardware device has been installed.

    In this step, device is the device that contains the hardware device that is associated with the vendor-supplied .inf file that you modified.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For additional information about ADS, visit the following Microsoft Web site:
http://www.microsoft.com/windowsserver2003/techinfo/overview/ads.mspx (http://www.microsoft.com/windowsserver2003/techinfo/overview/ads.mspx)
For information about how to turn on Deployment Agent Builder service tracing if it is not already turned on, see Automated Deployment Services Help. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbmgmtservices kbwinservperf kbbug kbfix kbqfe kbwinserv2003presp1fix KB829053
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