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Article ID: 829759 - Last Review: November 2, 2013 - Revision: 3.0

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Symptoms

After you install Microsoft Windows 2000 Service Pack 3 and apply the hotfix that is described in Microsoft Knowledge Base article 810090, you may experience one or more of the following symptoms:
  • You cannot use an external keyboard or an external mouse that is attached to the USB port on your docking station.
  • USB devices are not detected when you restart the computer.
  • USB devices are not detected after you resume the computer from hibernation or standby.
  • The computer uses 100 percent of the CPU time when you move the USB mouse.
  • The computer stops responding (hangs) when you resume the computer from standby when a USB mouse is connected.
  • The computer takes a long time to start or to resume when a USB device is connected.
  • A yellow exclamation point with a Code 28 or Code 31 appears on a USB device in Device Manager.
  • USB 2.0 Hi-Speed devices are detected as Full-Speed (USB 1.1) devices when your computer resumes from hibernation, even though they are plugged in to a USB 2.0-capable port.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
810090  (http://support.microsoft.com/kb/810090/ ) Universal Serial Bus devices are not detected intermittently when you start or resume the computer

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Sep-2003  01:36  5.0.2195.6824      24,752  Hidclass.sys
   21-Sep-2003  01:36  5.0.2195.6824      24,976  Openhci.sys
   21-Sep-2003  01:36  5.0.2195.6824      32,944  Uhcd.sys
   08-Oct-2003  17:56                     32,543  Usb.inf
   21-Sep-2003  01:36  5.0.2195.6824      20,752  Usbd.sys
   21-Sep-2003  01:36  5.0.2195.6824      19,792  Usbehci.sys
   21-Sep-2003  01:36  5.0.2195.6824      49,776  Usbhub20.sys
   21-Sep-2003  01:36  5.0.2195.6824     138,768  Usbport.sys



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

References

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbHotfixServer kbqfe kbwin2000presp5fix kbbug KB829759
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