When you try to modify a portal site that contains a Web
Part, you receive a message. Additionally, when you add an Online Library Web
Part to a page, you receive the following error message:
Cannot retrieve properties at this time.
occurs when you try to modify a portal site that contains a Web Part by using a
method that is similar to one of the following methods:
- You try to edit your portal site Web page by using
Microsoft Office FrontPage 2003.
- You try to export a Web Part.
You receive the following message: If you click
, the following appears in the Message
dialog box: You can successfully view the Web page when you open
the portal site in Microsoft Internet Explorer, and you have configured all Web
may also find the following error in the application
Event ID: 1000
Source: “Windows SharePoint Services
Message: “Error: Failure in loading assembly:
This problem occurs when one or both of the following
conditions are true:
- You configure an Internet Information Services (IIS)
virtual server that has an assigned IP address, and then extend that virtual
server by using Windows SharePoint Services.
- You configure an IIS virtual server that has a host header
name, you extend that virtual server by using Windows SharePoint Services, and
then you install Web Part assemblies in the Bin folder instead of in the global
In each of these configurations, the Microsoft Office SharePoint
Portal Server 2003 services cannot obtain sufficient information from the
virtual server to load the Web Part or the Web Parts. Therefore, you receive
the message that is described in the "Symptoms" section.
To resolve this problem, obtain the latest service pack for Windows SharePoint Services. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Description of Windows SharePoint Services 2.0 Service Pack 2
To work around this problem, use one of the following
methods depending on your situation:
Method 1: Modify the Internet Protocol Address Assignment
If you have configured the virtual server with an assigned
Internet Protocol (IP) address in Internet Information Services (IIS) Manager,
configure the virtual server to use the (All Unassigned)
IP-bound virtual servers are not supported in
SharePoint Portal Server 2003 or in Windows SharePoint Services. You can use
the (All Assigned)
IP address option to configure IIS Host
Header Web sites that do not cause this problem.
For more information
about how to configure Host Headers, click the following article number to view the article in the Microsoft Knowledge Base:
How to use Host Header names to host multiple sites from one IP
address in IIS 5.0
Method 2: Move Assemblies to the Global Assembly Cache
If you host a virtual server that has a host header name and you
install your assemblies to the Bin folder, move the assemblies to the global
Method 3: Use the Windows SharePoint Services Scalable Hosting Mode
If none of the previous hosting configurations work for your
situation, consider the scalable hosting mode in Windows SharePoint Services.
This mode is described in the Windows SharePoint Services Administrator's Guide
. View the "Server Farm with Multiple Host Names Deployment" topic
under "Deployment Scenarios." To obtain the Windows SharePoint Services Administrator's Guide
, visit the following Microsoft Web site:
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. This problem was first corrected in Windows SharePoint Services Service Pack 2.