Microsoft small business knowledge base

Article ID: 830411 - Last Review: October 26, 2006 - Revision: 4.4

Hotfix Download Available
View and request hotfix downloads
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  ( ) Description of the Microsoft Windows Registry

On This Page


When you move your mouse pointer over a file that is located on a network share, the information that is displayed in the ToolTip may not be complete. For example, when the file is located on the local computer, the ToolTip may display the following categories:
  • File type
  • Author
  • Title
  • Subject
  • Date modified
  • Size
When the same file is viewed from a remote computer, the ToolTip displays only the file type, the file size, and the date modified categories.


Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Hotfix information

Important On July 13, 2004, Microsoft released hotfix 871242. We recommend that you install security update 839645 (MS04-024) and then install hotfix 871242 instead of installing the hotfix that is described in this article (hotfix 830411). For additional information about hotfix 871242, click the following article number to view the article in the Microsoft Knowledge Base:
871242  ( ) After you install Security Update 839645, you may again experience symptoms that were fixed by hotfix 830411 for Windows XP
For additional information about security update 839645 (MS04-024), visit the following Microsoft Web site: (

Hotfix 830411 information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: (
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size       File name        Platform
   02-Feb-2004  23:02  6.0.2800.1338   8,347,648  Shell32.dll      x86
   02-Feb-2004  23:02  5.1.2600.1336     676,864  Sxs.dll          x86
   29-Jan-2004  00:57  5.1.2600.1337     586,752  Xpsp2res.dll     x86
   02-Feb-2004  23:02  6.0.2800.1331     921,600  Comctl32.dll     x86
   03-Feb-2004  01:16                      1,812     x86
   03-Feb-2004  01:16                        621       x86

   02-Feb-2004  22:54  6.0.2800.1338  14,374,400  Shell32.dll      IA-64
   02-Feb-2004  22:54  5.1.2600.1336   2,018,816  Sxs.dll          IA-64
   02-Feb-2004  23:02  6.0.2800.1338   8,347,648  Wshell32.dll     x86
   02-Feb-2004  23:02  5.1.2600.1336     676,864  Wsxs.dll         x86
   29-Jan-2004  00:57  5.1.2600.1337     586,752  Wxpsp2res.dll    x86
   29-Jan-2004  00:57  5.1.2600.1337     586,240  Xpsp2res.dll     IA-64
   10-Jan-2004  11:54  6.0.2800.1331   2,639,872  Comctl32.dll     IA-64
   03-Feb-2004  01:16                      1,813
   03-Feb-2004  01:16                        623


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.


Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To configure the categories that are displayed by the ToolTip, modify the following registry subkeys:


Value Name: InfoTip
Value Type: Reg_SZ
Value Data:prop:Type;DocAuthor;DocTitle;DocSubject;DocComments;Write;Size

Value Name: QuickTip
Value Type: Reg_SZ
Value Data: prop:Type;DocAuthor;DocTitle;DocSubject;DocComments;Write;Size

NOTE: The QuickTip value may initially contain only the Type and Size properties, and this affects the display for files stored on network drives. On computers that are affected by the problem that is described in the "Symptoms" section, the categories that are specified in this registry subkey do not affect the range of information that is displayed in ToolTips for remote files.


For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates

  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Tablet PC Edition
kbbug kbqfe kbwinxpsp2fix kbwinxppresp2fix kbhotfixserver KB830411
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support