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Article ID: 830464 - Last Review: October 26, 2006 - Revision: 3.9

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Group Policy settings and preferences that are targeted at one client computer are unexpectedly applied to a roaming profile user who logs on to a different client computer.


When a roaming profile user logs off, the NTuser.dat file is always updated on the roaming profile share. The corresponding NTuser.pol file is only updated if the timestamp of the local copy that was created at logon is newer than the copy found in the roaming profile share. A synchronization problem may occur if a user with a roaming profile logs on to multiple client computers at the same time. This can eventually cause policy settings to be applied incorrectly.

For example, if the Group Policy loopback feature is applied on one of the client computers, the NTuser.dat file on the roaming profile share may contain loopback policy settings that are not present in the NTuser.pol file. If this problem occurs, the loopback policy settings that are targeted at one client computer may be unexpectedly applied to a user who logs on to a different client computer.


Windows XP service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Windows Server 2003, Windows XP SP1, Windows 2000 Server SP3, or Windows 2000 Server SP4

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows 2000:

   Date         Time   Version        Size       File name
   19-Dec-2003  14:40  5.0.2195.6824     42,256  Basesrv.dll
   20-Sep-2003  16:45  5.0.2195.6824    236,304  Cmd.exe
   19-Dec-2003  14:40  5.0.2195.6882    222,992  Gdi32.dll
   19-Dec-2003  14:40  5.0.2195.6867    711,440  Kernel32.dll
   19-Dec-2003  14:40  5.0.2195.6824     54,032  Mpr.dll
   19-Dec-2003  14:40  5.0.2195.6883    334,096  Msgina.dll
   19-Dec-2003  14:40  5.0.2195.6882     90,232  Rdpwd.sys
   19-Dec-2003  14:40  5.0.2195.6882    380,176  User32.dll
   19-Dec-2003  14:40  5.0.2195.6886    391,440  Userenv.dll
   18-Dec-2003  16:13  5.0.2195.6886  1,630,192  Win32k.sys
   10-Nov-2003  16:29  5.0.2195.6873    182,032  Winlogon.exe
   19-Dec-2003  14:40  5.0.2195.6884    243,984  Winsrv.dll

Windows XP:

   Date         Time   Version        Size     File name
   23-Dec-2003  14:34  5.1.2600.1330  669,184  Userenv.dll

Windows Server 2003:

   Date         Time   Version       Size     File name
   21-Dec-2003  12:14  5.2.3790.115  754,176  Userenv.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.


For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915  ( ) New file naming schema for Microsoft Windows software update packages
824684  ( ) Description of the standard terminology that is used to describe Microsoft software updates

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
kbautohotfix kbhotfixserver kbwinxpsp2fix kbwinservperf kbmgmtservices kbgpo kbgrppolicyprob kbgrppolicyinfo kbwinxppresp2fix kbwinserv2003presp1fix kbwin2000sp5fix kbbug kbfix kbqfe kbwin2000presp5fix KB830464
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