You experience various problems when you use the Password Change pages that are included with Microsoft
Windows 2000 Server Service Pack 4 (SP4).
You can resolve these problems by installing the hotfix that is described in this article.
You may experience various problems when you use the Password Change pages that are included with Microsoft Windows 2000 Server Service Pack 4 (SP4):
- The first letter of the account name for the user is
- You cannot change passwords for users whose passwords must
be changed at the next logon.
- You cannot change passwords for users whose passwords have
- You cannot change passwords across forests.
- You cannot use user names in an UPN format.
The Password Change Pages that are included with Windows 2000 Server Service Pack 4 use Active Server Pages (ASP) technology and Active Directory Service Interfaces (ADSI) technology to change user passwords. Technological limitations of ADSI cause most of the problems that are associated with the Password Change Pages.
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, we recommend that you wait
for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
You must install Windows 2000 Service Pack 4 before you apply this hotfix.
You do not have to restart your computer after you apply this
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
05-Oct-2004 08:40 5,735 Achg.htr
05-Oct-2004 08:40 2,382 Aexp.htr
05-Oct-2004 08:40 2,227 Aexp2.htr
05-Oct-2004 08:40 2,829 Aexp2b.htr
05-Oct-2004 08:40 1,974 Aexp3.htr
05-Oct-2004 08:40 2,218 Aexp4.htr
05-Oct-2004 08:40 2,837 Aexp4b.htr
05-Oct-2004 08:40 5.0.2195.6982 31,504 Iispwchg.dll
05-Oct-2004 08:40 2,385 Text.htr
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
If you edit the metabase incorrectly, you can cause serious
problems that may require you to reinstall any product that uses the metabase.
Microsoft cannot guarantee that problems that result if you incorrectly edit
the metabase can be solved. Edit the metabase at your own risk.Note
Always back up the metabase before you edit it.
After you apply the hotfix to update the files
in the Iisadmpwd directory, follow these steps:
- Register the Iispwchg.dll file in the Iisadmpwd directory.
To do this, click Start, click Run, type
c:\winnt\system32\inetsrv\iisadmpwd\iispwchg.dll, and then click
- Configure the PasswordChangeFlags property in the metabase to make sure that the Password Change
functionality is enabled. To do this, follow these steps:
The following list includes the possible values for the PasswordChangeFlags property. You can use a combination of these values.
- Click Start, click
Run, type cmd, and then click
- Locate the C:\Inetpub\Adminscripts
- Type the following command, and then press ENTER:
cscript.exe adsutil.vbs set
w3svc/passwordchangeflags ValueNote In this sample command, Value is a
placeholder for the value that you want to set for the PasswordChangeFlags property.
This value is the default value. This value
indicates that you must use a Secure Sockets Layer (SSL) connection when you
change the password.
This value permits password changes on
non-secure ports. This value is useful if SSL is not enabled.
This value disables the Password Change
This value disables the advance notification
of password expiration.
- Make sure that the virtual directory for the Iisadmpwd
directory is correctly created and that the virtual directory points to the correct location. The
correct location is System32\Inetsrv\Iisadmpwd. There is no requirement to have
Anonymous Authentication enabled on the virtual directory. We recommend that
you use the same authentication on this virtual directory as that of the application
that redirects users to the virtual directory.
- Make sure that the .htr files are mapped to the Asp.dll
file in the "AppMappings" section for the Iisadmpwd directory. To do this, follow these
- In IIS Manager Microsoft Management Console (MMC),
right-click the iisadmpwd directory, and then click
- Click the Virtual Directory
- On the Virtual Directory tab, click
- In the AppMappings section, look for a
line that has .htr. That line is listed in the
Extension field. Verify that the executable file that is
listed to the right points to the Asp.dll file. If the link that has
.htr that is listed in the Extension field does not
exist, you must add it. If you must add this extension, click
Add. If you must edit this extension, select the extension, and then
- For the executable file, click Browse,
and then locate the Asp.dll file in the System32\Inetsrv directory.
- In the Extension field, type
- Set the Limit verbs to GET,POST.
- Click OK to save the changes, and then
close all Properties windows.
- Verify that the following metabase entries are correctly set:
Collapse this tableExpand this table
|Metabase entry and value||Description|
|Metabase entry: AuthChangeUrl |
Metabase value: iisadmpwd/achg.htr
does the actual password change work.|
|Metabase entry: AuthExpiredUrl |
Metabase value: iisadmpwd/aexp.htr
displays the password change form for a user whose password has expired. SSL
must be enabled for this page to work. Make sure that you type the account name
in the "domain\username" format.|
|Metabase entry: AuthExpiredUnsecureUrl |
Metabase value: iisadmpwd/aexp3.htr
|This page displays the password change form when
SSL is not enabled or is not used.|
|Metabase entry: NotifyPwdExpUrl |
Metabase value: iisadmpwd/anot.htr
Password Expiration Notification functionality is enabled, this page is
displayed when SSL is enabled.|
|Metabase entry: NotifyPwdExpUnsecureUrl |
Metabase value: iisadmpwd/anot3.htr
|If the Password Expiration Notification
functionality is enabled, this page is displayed when SSL is not enabled or
when SSL is not used.|
|Metabase entry: PasswordExpirePreNotifyDays||This metabase entry
specifies the number of days that remain before the password of the client expires.
This metabase entry also indicates when a password pre-notification message is
- By default, the metabase entries that are related to the
pages that are previously described are located at the W3SVC level in the registry
and do not have to be modified. However, if the metabase entries have to be
changed or have to be verified, the application Mdutil.exe can be used as
follows. The application Mdutil.exe is available on the Windows 2000 Support
If you have to change either PasswordChangeFlags or
PasswordExpirePreNotifyDays, you have to use the Adsutil.vbs script to
configure these metabase entries. The Adsutil.vbs script is located in the
Inetpub\Adminscripts directory on your system. To use the Adsutil.vbs script to
configure these metabase entries, follow these steps:
- Copy Mdutil.exe to the server that is running IIS.
- Open a CMD window.
- Locate the folder that contains Mdutil.exe.
- To verify the current value in the metabase, you can
use the following:
For example, type the
- To change the value, you can use the command just as you previously did. However, replace "get" with "set." Also, specify the value at the
- Open a CMD window.
- Locate the C:\Inetpub\Adminscripts folder.
- To set the values, you can use the
Cscript.exe adsutil.vbs set
For example, type the
Cscript.exe adsutil.vbs set
- To examine the values, you can use the same command as you previously used. However, replace "set" with "get." Do not appended the value at the
For additional information, see the IIS 5.0 Help
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
IISADMPWD virtual directory is not created during clean install of IIS
For more information about the naming schema for Windows software
updates, click the following article number to view the article in the Microsoft Knowledge Base:
New file naming schema for
Microsoft Windows software update packages
For more information about the terminology that is used to describe
Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard
terminology that is used to describe Microsoft software updates