When you access a public folder that uses a custom Microsoft
Office Outlook 2003 form by using the Favorites folder, you may experience one
of the following problems:
- Every time you open an item in the folder, a message
briefly appears. The message states that a custom form is being
- When you open a new instance of the form, you receive the
following error message:
The object could not be
- When you open multiple items in a folder, Outlook stops
These problems occur because the forms cache now caches
forms based on the folder that is being used.
Service pack information
This problem is corrected in Office 2003 Service Pack 1.To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest service pack for Office 2003
A hotfix is available to correct this problem.
For additional information about this hotfix,
click the following article number to view the article in the Microsoft
Outlook 2003 hotfix package: January 20, 2004
To obtain this hotfix, contact Microsoft Product
Support Services. To do so, visit the following Microsoft Web site:
To work around these problems, do not access the public
folder by using the Favorites folder. Instead, use the Folder
option in the Outlook navigation pane, and then locate the
specific public folder.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 1.
If you experience one of these problems, clear the forms
cache to avoid additional issues. To do so, follow these steps:
- On the Tools menu, click
- Click the Other tab, and then click
- Click Custom Forms.
- Click Manage Forms.
- Click Clear Cache.
- Close all open windows, and then restart Outlook