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Article ID: 831708 - Last Review: May 18, 2007 - Revision: 2.6

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On your Microsoft Windows XP-based computer, when you try to use a shortcut to the Printers and Faxes share on your print server, a search for the share starts, but the search may time out, and you may receive a message that says that the share cannot be found. This problem may occur even if the shortcut worked correctly before.


This problem may occur if you have applied the hotfix that is described in the Microsoft Knowledge Base articles 330836 and 821557.


Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have installed Windows XP Service Pack 1 (SP1).

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   13-Nov-2003  21:31  6.0.2800.1319  8,347,648  Shell32.dll      
   10-Nov-2003  11:01  5.1.2600.1319    582,656  Xpsp2res.dll     
   10-Nov-2003  10:27  6.0.2800.1319    921,600  Comctl32.dll
Note Comctl32.dll is located in the following folder:


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.


For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  ( ) Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB831708
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