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Article ID: 831754 - Last Review: November 4, 2007 - Revision: 3.9

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SYMPTOMS

When you are connected to a terminal server session on a Microsoft Windows 2000-based computer or a Microsoft Windows Server 2003-based computer, and you try to print from any program to a shared network printer, you may receive an error message that is similar to one of the following:
No printers are installed. To install a printer, point to settings on the Windows Start Menu, click Printer, and then double-click Add Printer. Follow the instructions in the wizard.
Current printer is unavailable. Select another printer.
Before you can print, you need to select a printer. If you need to install a printer, either double-click the Add Printer icon or click the Find Printer button located on the general tab of this dialog.
Error messages vary from program to program.

After you receive one of these error messages and then click OK, the Printer dialog box may open. If you select the same printer that caused the error message, the Print and Apply buttons are not available, and you cannot print. If you select a different printer, you may be able to print.

CAUSE

This problem may occur if another user logs on to the terminal server, and the user has a later version of the same printer driver installed on their computer. When the print spooler detects the new driver on the terminal server, the spooler creates a new binary data file for the later version of the printer driver. When you try to print from a program in your terminal server session, you cannot access the new binary data file because the earlier version of the printer driver is installed on your computer.

Binary data files are temporary files that the Universal Printer Driver (Unidrv) creates after it parses information that is contained in minidriver text files. The Universal Printer Driver (Unidrv) is the standard printer driver that Microsoft uses for non-PostScript printers. Unidrv binary data files have a .bud file name extension.

RESOLUTION

Hotfix information

Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Localspl.dll5.2.3790.220860,16030-Sep-200408:32IA-64RTMQFE
Spoolss.dll5.2.3790.212233,98430-Sep-200408:32IA-64RTMQFE

Windows Server 2003, x86-based versions

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Localspl.dll5.2.3790.220312,32030-Sep-200423:28x86RTMQFE
Spoolss.dll5.2.3790.21281,40830-Sep-200423:28x86RTMQFE

Windows 2000

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 2000 Service Pack 3 (SP3) installed.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Basesrv.dll5.0.2195.682442,25620-Nov-200322:59x86Not Applicable
Cmd.exe5.0.2195.6824236,30421-Sep-200300:45x86Not Applicable
Faxui.dll0.2.0.1138,00020-Nov-200322:59x86Not Applicable
Gdi32.dll5.0.2195.6824222,99220-Nov-200322:59x86Not Applicable
Kernel32.dll5.0.2195.6867711,44020-Nov-200322:59x86Not Applicable
Localspl.dll5.0.2195.6876252,68820-Nov-200322:59x86Not Applicable
Mpr.dll5.0.2195.682454,03220-Nov-200322:59x86Not Applicable
Msgina.dll5.0.2195.6876334,09620-Nov-200322:59x86Not Applicable
Rdpwd.sys5.0.2195.682490,23220-Nov-200322:59x86Not Applicable
Sp3res.dll5.0.2195.68705,847,55206-Nov-200322:29x86Not Applicable
Spoolss.dll5.0.2195.687680,14420-Nov-200322:59x86Not Applicable
User32.dll5.0.2195.6869380,17620-Nov-200322:59x86Not Applicable
Userenv.dll5.0.2195.6871389,39220-Nov-200322:59x86Not Applicable
Win32k.sys5.0.2195.68691,628,81631-Oct-200303:02x86Not Applicable
Win32spl.dll5.0.2195.682487,31220-Nov-200322:59x86Not Applicable
Winlogon.exe5.0.2195.6873182,03211-Nov-200300:29x86Not Applicable
Winsrv.dll5.0.2195.6873243,98420-Nov-200322:59x86Not Applicable
Kernel32.dll5.0.2195.6867711,44020-Nov-200322:59x86UNIPROC
Win32k.sys5.0.2195.68691,628,81631-Oct-200303:02x86UNIPROC
Winsrv.dll5.0.2195.6873243,98420-Nov-200322:59x86UNIPROC

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915  (http://support.microsoft.com/kb/816915/ ) New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbautohotfix kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB831754
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